Call Center Assistant - Customer Support (Palmela)

NOWO is a Portuguese telecommunications company that offers Net, TV, Voice, and Mobile services, always focusing on quality and fair prices. In 2024, it became part of the DIGI Group, further reinforcing its commitment to bringing accessible and innovative solutions to all customers.

We encourage teamwork and prioritize the talent and diversity of candidates, seeking specialized professionals in various areas. We believe that people are the engine of our success, and that is why we invest in the training and professional growth of our employees.

As such, we are looking for a person for the position of Call Center Assistant, to reinforce our team and build a success story with us.

If you enjoy customer contact, have good communication skills, and are results-oriented, this could be the right opportunity for you.

• Answer and follow up on customer contacts through different communication channels;
• Identify customer needs and present the most suitable solutions;
• Ensure quality service, contributing to customer satisfaction and loyalty;
• Manage and resolve issues, requests, and situations presented by customers;
• Register and update necessary information in internal systems;
• Work towards the fulfillment of the objectives defined by the team;

• Experience in a Call Center environment (Preferred)
• Knowledge of English
• Experience in the Telecommunications Area
• Enjoy working towards objectives
• Strong communication and teamwork skills;
• Problem-solving and decision-making skills;
• Ability to work in a fast-paced environment and meet objectives;