Customer Support - German - WORK FROM HOME

• Fluent in spoken and written German.
• Strong communication and interpersonal skills.
• Customer-focused

Our client is looking for enthusiastic and customer-oriented individuals, fluent in German, to join their dynamic team in northern Portugal.

As a German Customer Consultant, you will play a crucial role in providing exceptional service to the German-speaking clientele. This position offers the possibility of working entirely from home and requires you to be available to start on July 19th!

• Communicate effectively with German-speaking customers via telephone, email, and chat to clarify doubts and provide support.
• Ensure a high level of customer satisfaction, understanding and meeting customer needs in a fast and professional manner.
• Resolve customer issues using problem-solving skills and collaborating with relevant internal teams.
• Maintain accurate and detailed records of customer interactions in our customer relationship management (CRM) system.
• Stay informed about company products, services, and policies to serve customers effectively.
• Contribute to a positive team environment and share insights to improve the overall quality of customer support.