Customer Support Representative in Lisbon

• Assist customers via telephone, email, and chat with all their requests related to their orders, subscriptions, and invoices
• Deliver high quality of service to guarantee a high-level customer experience
• Ensure the follow-up of the customer request until its complete resolution and respect the commitments made within the allotted timeframes
• Interact with the different departments in order to guarantee the correct processing of the customer request

Customer Support Representative

In 6 months

• You will have completed your initial training on billing processes
• You will have acquired the best practices necessary for efficient processing of customer requests

And in 1 year

• You will be autonomous in managing customer cases
• You will have acquired new rights and responsibilities

.....