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11,000+ live jobsOperational Controller
On-site in Setúbal·Added today (last checked 27 Oct)
101 open roles
Our summary
- Work mode
- On-site, Setúbal
Skills
This job advert was originally written in Portuguese.
Requirements
What we're looking for
- Minimum academic qualifications at the 12th-grade level;
- Good knowledge of Microsoft Excel, specifically in data processing, organization, and analysis;
- Ability to analyze and interpret information and performance indicators;
- Good capacity for organization, planning, and attention to detail;
- Analytical, proactive, and results-oriented profile;
- Autonomy, sense of responsibility, and problem-solving skills.
Nice to have
- Higher education in Management, Economics, Engineering, Data Analysis, or similar areas;
- Experience in data analysis, reporting, control, or monitoring of operational indicators;
- Knowledge of Power BI and/or Power Query;
- Experience in the telecommunications sector, preferably in fixed network operations.
The role
We are DIGI, one of the leading European telecommunications operators, with over 30 years of experience in Romania and a presence in countries such as Portugal, Spain, Italy, Belgium, and the United Kingdom.
We have been in Portugal since 2021, providing quality TV, internet, voice, and mobile services at fair prices. We believe in the importance of keeping our operations in-house, investing in stable and quality employment.
At this time, we are recruiting an Operational Controller to join our Fixed Network Operations team, in Palmela.
We are looking for an analytical, organized profile attentive to detail, with a passion for working with data and the motivation to contribute to the monitoring of operational performance and the continuous improvement of processes.
What you'll do
- Monitor and analyze operational performance indicators (KPIs), productivity, and service levels (SLAs);
- Collect, organize, validate, and analyze operational data, ensuring the reliability of the information;
- Prepare and update monitoring and operational performance reports;
- Monitor the activity of technical teams, specifically installations, assistance, faults, and work orders;
- Identify deviations, trends, and opportunities for improvement in operational processes;
- Support the analysis of customer satisfaction indicators and the identification of causes of dissatisfaction;
- Collaborate in the monitoring of projects and continuous improvement initiatives.
Hiring process
If this role fits into your career plan and you want to be part of the DIGI Portugal story, send your CV to recrutamento@digi.pt, with the subject "Operational Controller_First and Last Name".
We will respond to selected profiles within a maximum of two weeks.
About DIGI Portugal
- Industry
- Telecom
In their own words
About the company & team
- Integration into a growing company in the telecommunications sector;
- Opportunity for learning and professional development.
Additional information
(DIGI Portugal promotes equal opportunities and does not discriminate on the basis of sex, race, color, ethnic or social origin, genetic characteristics, language, religion or beliefs, political or other opinions, membership in a national minority, wealth, birth, disability, age, or sexual orientation. All applications are evaluated based on objective criteria.)
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