Customer Telephone Support Operator
On-site in Lisbon·Full-time·Added yesterday
9 open roles
Overview
Job details
Full-time hours
Per the ad.
Requirements
Work on-site in Lisbon
No relocation package mentioned.
This job was automatically translated to English.
Pay & benefits
What you'll get
- Initial and continuous training adapted to the position;
- Opportunities for professional development and progression;
- 3 additional vacation days, if there are no unjustified absences;
- Half-day off for the birthday of your child/children up to 18 years old or your own birthday;
- Parental support measures;
- Own medical center available to our employees;
- Education support benefits (protocols with educational institutions, support measures for employees' studies, scholarships for children from the César Rodríguez and Ramón Areces Foundation, merit scholarships for children, internal contests, among others);
- Employee discounts;
- Extra day for volunteering activities;
- Support program for employees whose children have a degree of disability equal to or greater than 60%;
- Protocols and collaborations with other institutions (banking, sports and wellness, telecommunications, services, and leisure).
If this position interests you, we invite you to apply, as your experience could be very valuable to us. In our company, all people are welcome.
The role
Are you looking to develop your talent and find a place where your effort is recognized? We offer a dynamic, close-knit environment with a future. Here, every day is a new opportunity to learn, grow, and shine. Imagine being part of a diverse team where evolution and customer service are our priority. At El Corte Inglés, our work is a shared passion.
The project waiting for you.
What you'll do
Clarifying doubts and managing complaints;
Personalized telephone service and customer follow-up;
Order management and after-sales support;
Information management across different platforms;
Practicing excellent service and customer loyalty;
Contributing to a differentiating shopping experience.
Main duties and requirements.
What do we expect from you?
- Availability for rotating schedules and days off;
- Customer orientation;
- Good communication skills:
- Team spirit;
- Dedication and a sense of responsibility;
- Commitment and passion.
We offer a range of social benefits that will contribute to your well-being.
About El Corte Ingles
El Corte Inglés is Spain's largest department store group and one of the country's most iconic retail companies. Founded in 1940, it operates a vast network of department stores, hypermarkets (Hipercor), supermarkets (Supercor), and an extensive online retail platform. The company also has significant operations in travel agencies, insurance, and financial services, employing tens of thousands of people across Spain and internationally.
With its headquarters in Madrid, El Corte Inglés has a strong presence throughout Spain, with stores and offices in nearly every major city. The company is known for its traditional, customer-centric retail culture and offers a wide range of roles, from sales and logistics to technology, data analysis, and corporate functions. For international professionals, El Corte Inglés provides opportunities to work in a major Spanish company, though Spanish language proficiency is typically essential for most positions.
- Industry
- Retail
- Founded
- 1940
- Employees
- 50,000–100,000
- Headquarters
- Madrid, Spain
- Website
- elcorteingles.es
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