CST Support Technician - GPON Mobile Network

• We are DIGI, a Telecommunications Company new to the Portuguese market, with more than 30 years of history, present in several European countries.

We are looking for talent who want to build a success story with us in Portugal.

For this specific vacancy, we are looking for a CST Support Technician - GPON Mobile Network, available to work in our offices in Palmela.

If you consider yourself to have the right profile for this challenge, please submit your application.

•FPII Specialty in Telecommunications preferred

•At least 2 years of experience in helpdesk departments (NOC) of operators, preferably in mobile operators.

• Experience in mobile NOC (at least 1 year in similar roles);

• Knowledge of mobile telephone networks (Access Network and Core Network), Internet_Data, Voice, and rating.

• Management of customer incident tickets registered by the Call Center (1200) providing N2 support.

• Performing tests and diagnosis of incidents on the mobile network, including incidents during scheduled network works.

• Responsible for tickets assigned by other technical departments. Follow-up of tickets with these departments.

• Opening and monitoring of incidents on the network with other operators (Telefónica, Jazztel, Orange, etc.).

• Analysis of reports relating to the tickets managed by the department.

• Proactive service testing: voice calls to national or international destinations, SMS sending, Roaming, data browsing, etc.

• Knowledge of routing and switching (CCNA) is valued;

• Management of scheduled works;

• Monitoring of alarms and KPIs;

• Problem resolution via CLI;

• Creation, activation, blocking, and deactivation of customer SIMs.

• Problem resolution systems in case of incidents related to SIM cards.

• Testing of mobile terminals and SIM cards to be marketed, as well as the applications installed on them.

• Support in testing for the technical departments of the RCS&RDS DIGI group

• Participation in projects related to the network (new platforms) and new services (testing, specifications, verifications, documentation, etc.)

• Monitoring and support for incidents outside of business hours (on-call shifts).

• Salary compatible with the role and demonstrated experience.

• Opportunities for growth and professional development;

• Collaborative and motivating work environment;

• Additional benefits, such as health insurance.

If this role fits into your career plan and you want to be part of the success story we are building, do not hesitate to apply.

Please send your CV to recrutamento@digi.pt, to which we will respond within a maximum period of two weeks if you are the selected candidate.

***Digi Portugal acts ethically, therefore it does not discriminate based on criteria of ancestry, age, sex, sexual orientation, gender identity, marital status, family status, economic situation, education, origin or social condition, genetic heritage, reduced working capacity, disability, chronic illness, nationality, ethnic origin or race, territory of origin, language, religion, political or ideological convictions, and trade union affiliation, therefore all applications will be treated according to objective criteria of behavioral and technical evaluation, exclusively for the identification of the appropriate profile.***