Portuguese Customer Support Assistant – Insurance Operator

Are you looking for your next step? We are a global leader in technology and services, driving the brands of the future. We help well-known brands—the ones you use every day—to improve their businesses through technology and integrated solutions, in more than 70 countries. And we pride ourselves on being recognized with awards such as "World's Best Workplaces," "Best Companies for Career Growth," and "Best Company Culture," year after year.

If you seek growth and inspiration, as a Customer Support Assistant in Porto, Portugal (On-Site), you will be responsible for ensuring the fulfillment of performance objectives across all operations. You will also ensure that we meet customer expectations at the level of operational excellence, with a focus on quality, efficiency, and the continuous improvement of the customer journey.

As a Customer Support Assistant, you will:

• Provide customer support through various contact channels;
• Manage interactions via written and call channels with clarity;
• Ensure professional, empathetic, and efficient service;
• Respond to requests, questions, and situations presented by customers;
• Guarantee a positive experience aligned with defined quality standards;
• Adapt communication to the context and the need of each customer;
• Ensure accuracy in the information shared;
• Work in alignment with the objectives of the operation;
• Comply with internal procedures and policies;
• Contribute to performance and quality indicators.

We provide you with all the training, cutting-edge technologies, and the continuous support you need to succeed. At Concentrix, there is true potential for personal and professional growth. About 80% of our managers and leaders were promoted internally! That is why we offer a variety of FREE Development and Leadership programs, created to put you on the right path to building the career you have always imagined.

Concentrix is the right choice for you if:

• You have a high level of European Portuguese, both oral and written
• You have good IT and writing skills (MS Office)
• You are comfortable with technology and find it easy to learn new tools
• You can explain concepts in a clear and objective manner
• Previous experience in customer service is valued, but not mandatory
• You have availability to work rotating shifts

Even if you do not have all the qualifications for this vacancy, we challenge you to apply anyway. We will do our best to find an opportunity that matches your profile, whether in this or another role.

In this role, we offer benefits that support your unique lifestyle:

• Competitive salary and performance bonuses
• Schedules from Monday to Friday, 9am to 8pm (rotating)
• Central location in Porto, Portugal
• Bonus opportunities with the Refer a Friend program
• Full and paid training regarding the company and the project
• Career development programs

Live your best version!

If all of this sounds like the ideal next step in your career, we want to know more about you. Apply today and discover why more than 440,000 game-changers around the world choose Concentrix as their "employer of choice."

Concentrix is a company that promotes equal opportunity

We are proudly united as one team, one single company, on a global level. We are committed to equal employment opportunity for all candidates and to a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, familial or parental status, nationality, disability, or any other classification protected by applicable national laws.