Call Center Operator: Customer Support and Sales (On-site)

A SALESLAND PORTUGAL, a sales specialist company awarded for its solidity, continues to grow and is hiring for its CONTACT CENTER, located in Porto, a Call Center Operator: Customer Support and Sales (On-site) for an internationally renowned brand in the tobacco sector.

• Employment Contract;

• Base Salary + Meal Allowance + Performance Bonuses related to KPI fulfillment;

• Discount program for SALESLAND employees;

• Schedule of 6 hours/day from Tuesday to Saturday (between 9:00 and 18:00);

• Part-time of 31H / weekly;

• Integration into a leading Multinational in the sector;

• Equipment for performing duties;

• Coaching and Individual Improvement Plans aimed at growth and career progression;

• Recognition of Merit through professional and career progression.

WORK LOCATION: On-site at our headquarters - Porto Industrial Zone

• In this project, Agents will act as remote stock and brand product consultants at points of sale;

• They must investigate and analyze sales behavior of the different SKUs (products);

• They must act as specialized consultants, supporting POSs with their doubts and questions through their knowledge of the brand and products, and, whenever necessary, escalating presented issues/problems to the project management.

• Enjoyment of telephone contact with Clients;

• Fluency in the Portuguese language (mandatory);

• With Contact Center work experience (minimum 6 months) - support or sales;

• Sales and communication experience and skills, as well as interpersonal relationship skills;

• High orientation towards solutions and problem-solving;

• Positive and proactive attitude.

Technical / Specific Knowledge: to perform this role, it will be necessary to initially possess knowledge and experience in the use of IT equipment from a user perspective. All other specific tools are subject to internal training.

We have space for your TALENT - if you identify with this offer, send your updated CV.