Jobs in Portugal, in English.

Call Center Assistant - Customer Support (Lisbon)

Hybrid in Lisbon·Added today (last checked 27 Oct)

DIGI Portugal

103 open roles

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Our summary

Work mode: Hybrid, Lisbon

Skills

Call Center

This job advert was originally written in Portuguese.

Pay & benefits

What you'll get

Fixed salary of 920€;
Meal allowance of 8€ for each day worked;
Paid initial training;
Direct contract with DIGI Portugal;
Rotating schedules and days off;
Possibility of one day of remote work per week after the adaptation period
Real opportunities for professional growth and development;
Integration into a growing company, with a dynamic and challenging project.

The role

We are DIGI, one of the leading European telecommunications operators, with over 30 years of experience in Romania and a presence in countries such as Portugal, Spain, Italy, Belgium, and the United Kingdom.
We have been in Portugal since 2021, providing quality TV, internet, voice, and mobile services at fair prices. We believe in the importance of maintaining our operations in-house, investing in stable and quality employment.
As such, we are looking for a person for the position of Call Center Assistant, to reinforce our team and build a success story with us.
If you enjoy customer contact, have good communication skills, and are results-oriented, this could be the right opportunity for you.

In this perspective of growth, we intend to hire a Call Center Assistant for Lisbon.

What you'll do

Answer and follow up on customer contacts through different communication channels;
Identify customer needs and present the most suitable solutions;
Ensure quality service, contributing to customer satisfaction and loyalty;
Manage and resolve issues, requests, and situations presented by customers;
Register and update necessary information in internal systems;
Work towards the fulfillment of the objectives defined by the team;

What you will do

What we are looking for

Experience in a Call Center environment (Preferred)
Knowledge of English
Experience in the Telecommunications Area
Enjoyment of working towards objectives
Strong communication and teamwork skills;
Problem-solving and decision-making skills;
Ability to work in a fast-paced environment and meet objectives;

Other information

If this role fits into your career plan and you want to be part of the DIGI Portugal story, send your CV to recrutamento@digi.pt, with the subject "Assistente Call Center_Name and Surname".
We will respond to selected profiles within a maximum of two weeks.

(DIGI Portugal promotes equal opportunities and does not discriminate on the basis of sex, race, color, ethnic or social origin, genetic characteristics, language, religion or convictions, political or other opinions, membership of a national minority, wealth, birth, disability, age, or sexual orientation. All applications are evaluated based on objective criteria.)