Portuguese Customer Support Agent - Lisbon

Leading cloud-based development platform with millions of users worldwide. Our mission is to give our users the freedom to create, design, manage, and develop their online presence exactly the way they want. Were passionate about helping businesses, bloggers, and creatives build their websites, grow their brands, and succeed online.

Key Responsibilities:

• Provide exceptional customer service via chat, email, and phone.
• Troubleshoot user issues with the client platform, offering guidance and solutions.
• Educate users on the platform's features and help them get the most out of their websites.
• Work closely with the product and development teams to resolve complex technical issues.
• Stay up to date with new client features and updates to provide accurate support.
• Collect and relay user feedback to improve overall user experience.

Requirements:

• Native or near native level of Portuguese
• Good level of English