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CST- Fixed Network Monitoring Technician

On-site in Setúbal·Added today (last checked 30 Oct)

DIGI Portugal

111 open roles

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Our summary

Work mode: On-site, Setúbal
Experience: 2+ years

Skills

This job advert was originally written in Portuguese.

Requirements

What we're looking for

• Minimum of 2 years of experience in fixed telecommunications technical support or similar roles (preferred);
• Experience in supporting installation and technical assistance teams in FTTH, TV, and Voice services.
• Solid knowledge of FTTH networks, Ethernet, TCP/IP, DNS, DHCP, Wi-Fi, and VoIP.
• Experience in diagnosing CATV and IPTV TV services.
• Knowledge of access equipment, ONT, routers, gateways, and set-top boxes.
• Ability to interpret tests, alarms, and quality of service indicators during field interventions.
• Experience with ticketing systems, OSS/BSS platforms, and monitoring tools.
• Analytical capacity and strong orientation toward resolving complex technical problems.
• Good oral and written communication skills.
• Team spirit, autonomy, and ability to work under pressure.
• Availability to work in shifts or on-call (if applicable).
• Technical certifications in the areas of networks, telecommunications, or access equipment manufacturers are valued.

The role

We are Digi, a telecommunications company new to the Portuguese market, with over 30 years of history, present in several European countries. We are looking for talent who want to build a success story with us in Portugal.

For this specific vacancy, we are looking for a CST- Fixed Network Support Technician for the Palmela area (M/F).

What you'll do

• Provide specialized technical support (2nd line) to fixed telecommunications service customers (Internet, TV, Fixed Phone and future services), based on FTTH technology.
• Ensure technical service and support to field teams and customer network technicians, regarding installations, activations, migrations, and technical assistance interventions (faults).
o Provide technical support during field interventions, validating configurations, diagnostics, and resolution procedures.
• Analyze, diagnose, and resolve complex technical incidents escalated by the 1st line team or field teams.
• Perform advanced troubleshooting in:
o Internet services (ONT, Router, Wi-Fi, IP connectivity, and performance).
o TV services (CATV, IPTV, Set-Top boxes, Multicast, VOD, and TV applications).
o Fixed voice services (VoIP, SIP, portability, and telephony functionalities).
o Home networks and customer terminal equipment.
• Perform remote tests, service validations, and performance analyses during installation and repair processes.
• Perform performance and quality of service analyses, identifying anomalies and degradations.
• Monitor and follow up on tickets until their resolution, ensuring compliance with defined SLAs.
• Interact with internal teams (Network, Operations, Engineering, IT, and Field) for incident diagnosis and resolution.
• Escalate critical situations to the competent teams, ensuring follow-up until resolution.
• Identify root causes of recurring problems and propose corrective actions and process improvements.
• Validate configurations and service parameters in provisioning and management platforms.
• Update technical documentation, operational procedures, and the knowledge base.
• Ensure clear, professional, and resolution-oriented communication with customers, partners, and technical teams.

Other information

If this role fits into your career plan and you want to be part of the success story we are building, do not hesitate to apply. Please send your CV to recrutamento@digi.pt, to which we will respond within a maximum of two weeks if you are the selected candidate.

*Digi Portugal acts ethically, therefore it does not discriminate based on criteria of ancestry, age, sex, sexual orientation, gender identity, marital status, family status, economic situation, education, origin or social condition, genetic heritage, reduced working capacity, disability, chronic illness, nationality, ethnic origin or race, territory of origin, language, religion, political or ideological convictions, and trade union affiliation, therefore all applications will be treated according to objective behavioral and technical evaluation criteria, exclusively for the identification of the appropriate profile.*