Quality Specialist - Lisbon

We are DIGI, one of the leading European telecommunications operators, with over 30 years of experience in Romania and a presence in countries such as Portugal, Spain, Italy, Belgium, and the United Kingdom.

We have been in Portugal since 2021, providing quality TV, internet, voice, and mobile services at fair prices. We believe in the importance of keeping our operations in-house, investing in stable and quality employment.

As such, we are looking for a person for the Quality Specialist position to reinforce our team and build a success story with us.

• Ensure the maintenance and evolution of the Integrated Management System, mainly in the Quality aspect, supporting the integration of the respective requirements into the organization's processes and activities
• Guarantee the definition, documentation, implementation, and monitoring of processes and their respective quality requirements
• Support the identification, analysis, and evaluation of risks and opportunities associated with the organization's processes and activities
• Monitor compliance with legal, regulatory, and normative requirements applicable to Quality, tracking relevant changes and ensuring their integration into the Management System
• Support the definition and monitoring of Quality objectives, goals, and improvement plans
• Define, track, and analyze Quality and process performance indicators, identifying trends, deviations, and improvement opportunities
• Coordinate and participate in internal audits, as well as support external certification and follow-up audits
• Identify non-conformities, deviations, and improvement opportunities within the organization, with a special focus on Quality and process effectiveness
• Follow up on the implementation and effectiveness of corrective, preventive, and improvement actions
• Support the analysis of causes for non-conformities and deviations, promoting the implementation of sustainable solutions
• Support the mapping, modeling, and optimization of processes, including the definition of flows, responsibilities, interfaces, and control points, using BPM tools where applicable
• Ensure the preparation, review, update, and control of Management System documentation, including policies, processes, procedures, instructions, and respective records
• Prepare reporting and management support information regarding the performance of the Management System, processes, and Quality
• Promote awareness and training actions among employees, contributing to the development of a culture of quality and continuous improvement
• Contribute to corporate initiatives and projects for continuous improvement, operational efficiency, and organizational excellence

• Preferably a Bachelor's or Master's degree in Quality Engineering and Management or a similar area
• 3 to 5 years of experience in quality management or continuous improvement
• Experience in ISO 9001 implementation/maintenance and experience as an internal auditor is valued
• Knowledge of the Telecommunications sector
• Knowledge of process management and documentation
• English and Spanish (preferred)

If this role fits into your career plan and you want to be part of the DIGI Portugal story, send your CV to recrutamento@digi.pt, with the subject "Quality Specialist_First and Last Name".

We will respond to selected profiles within a maximum of two weeks.

(DIGI Portugal promotes equal opportunities and does not discriminate on the basis of sex, race, color, ethnic or social origin, genetic characteristics, language, religion or beliefs, political or other opinions, membership of a national minority, wealth, birth, disability, age, or sexual orientation. All applications are evaluated based on objective criteria.)