Processes Specialist - Lisbon

We are DIGI, one of the leading European telecommunications operators, with over 30 years of experience in Romania and a presence in countries such as Portugal, Spain, Italy, Belgium, and the United Kingdom.

We have been in Portugal since 2021, providing quality TV, internet, voice, and mobile services at fair prices. We believe in the importance of keeping our operations in-house, investing in stable and quality employment.

As such, we are looking for a person for the role of Processes Specialist, who will promote the continuous improvement of business processes, contributing to operational efficiency and the implementation of organizational changes.

What you will do:

· Analyze, map, and document business processes, including operational flows, in coordination with the different areas of the organization.

· Identify opportunities for improvement, simplification, standardization, and optimization of processes, participating in the design of solutions that promote efficiency and operational quality.

· Collect, analyze, and validate business requirements, in collaboration with the teams involved.

· Follow up on the implementation and monitoring of transformation and process optimization initiatives, coordinating with the responsible teams.

· Ensure the updating and consistency of business processes and procedures.

· Monitor performance indicators (KPIs), analyze results, and identify continuous improvement opportunities.

· Support teams in the understanding and adoption of new processes, promoting alignment between the different areas involved.

· Prepare reports and documentation related to process improvements.

· Higher education, preferably at the bachelor's degree level.

· Minimum of 3 years of experience in process management or continuous improvement.

· Knowledge of English or Spanish will be valued.

· Experience in the Telecommunications sector or in Customer Experience (CX) will be valued.

· Analysis and mapping of business processes.

· Problem solving.

· Analytical thinking.

· Multidisciplinary communication and collaboration.

· Gathering and analysis of business requirements.

· Performance monitoring and KPI reporting.

· Continuous improvement methodologies.

· Organization, autonomy, and task management.

· Microsoft Office and process management tools.

If this role fits into your career plan and you want to be part of the DIGI Portugal story, send your CV to recrutamento@digi.pt, with the subject "Processes Specialist_First and Last Name".

We will respond to selected profiles within a maximum of two weeks.

(DIGI Portugal promotes equal opportunities and does not discriminate on the basis of sex, race, color, ethnic or social origin, genetic characteristics, language, religion or beliefs, political or other opinions, membership of a national minority, wealth, birth, disability, age, or sexual orientation. All applications are evaluated based on objective criteria.)