Claims Manager (m/f/d)

Ageas is an international insurance group with 200 years of history. Headquartered in Brussels, it is present in 13 countries across Europe and Asia. It has operated in Portugal since 2005 with the mission of being a leading partner in the insurance sector, supporting its Clients in risk management and protecting their future.

The Ageas Portugal Group currently has 1,399 Employees and 2,061 Mediators serving approximately 1.9 million Clients through the brands Ageas Seguros, Ageas Pensões, Médis, Ocidental, and Seguro Directo. In addition to insurance, the Ageas Portugal Group diversifies its offering with services such as Clínica Médis and Ageas Repara. It has also been contributing to the development of the country and society through the Ageas Foundation.

Do you want to be part of a young and dynamic team? Would you like to work in one of the largest insurance groups in the country? Then this opportunity is for you!

We are currently recruiting for the Property & Casualty area:

At the Ageas Portugal Group, we believe that a claim is much more than a process. It is a decisive moment in our customers' lives, where speed, proximity, and excellence make all the difference.

We are looking for a Claims Manager with strong analytical skills, a critical spirit, and a customer orientation, to take on the management of complex and high-impact processes, contributing directly to a differentiating experience and to reinforcing the trust of our policyholders.

Your challenge:
You will be responsible for monitoring high-complexity claim processes, ensuring rigorous, efficient, and human management at all stages.

• Manage claim processes autonomously, from the notification to its settlement.
• Analyze coverage, contractual frameworks, and technical documentation to support solid and well-founded decisions.
• Monitor situations of greater severity and financial impact, ensuring close management of all parties involved.
• Act as a key interlocutor for customers, mediators, experts, providers, and partners.
• Ensure clear, transparent, and empathetic communication throughout the entire customer journey.
• Collaborate with different internal teams to find the best solutions for each situation.
• Contribute to the continuous improvement of processes, identifying opportunities for simplification, efficiency, and service quality.
• Ensure compliance with defined service levels and excellence standards.

• Higher education (preferred).
• Experience in claims management, ideally in Property lines or Technical lines (Companies, Transport, Engineering, Civil Liability, among others).
• Solid knowledge of contractual analysis and coverage frameworks.
• Capacity for critical analysis, decision-making, and resolution of complex problems.
• Strong orientation towards the customer and the delivery of excellent service.
• Excellent communication, influence, and negotiation skills.
• Organization, autonomy, and attention to detail.
• Resilience and capacity to manage demanding processes with high responsibility.
• Collaborative spirit and a liking for working in a team.

Why is this opportunity different?

Because here you will have the opportunity to manage challenging processes, assume a role of high responsibility, and contribute directly to what we value most: being present when our customers need us most.