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Claims Telephone Management Assistants (m,f,x)

Hybrid in Lisbon·Full-time·Added 7 days ago (last checked 28 Oct)

Agency

Randstad Portugal

1029 open roles

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Our summary

Salary: €1,101 a month
Work mode: Hybrid, Lisbon
Contract: Full-time
Languages: French, Portuguese

This job advert was originally written in Portuguese.

Requirements

Nice to have

skills
Qualifications: Bachelor's degree (preferred factor) or completion of 12th grade of schooling.
Languages: Proficiency in Portuguese; knowledge of English, Spanish and/or French is strongly valued.
Personal Skills:
High resilience and excellent emotional management/working under pressure.
Strong communication skills, empathy, and active listening.
Sense of commitment, rigor, attendance, and punctuality.
Availability: Full availability to work in rotating 24/7 shifts (includes weekends and nights), with rotating days off.

Pay & benefits

What you'll get

main benefits
Employment Link: Permanent Contract (Effective / Direct) with the client company from day one.
Working Hours: 35 hours per week (7 hours of daily work).
Base Salary: €1,101.10 / month
Meal Allowance: €12.75 / worked day (Meal card)
Shift Supplement: €4 / day (rotating shifts) or €2 / day (fixed shifts).
Extra Benefits:
Health Insurance with extended coverage.
25 annual vacation days (instead of the usual 22 days).
PDEADS Certification.
Offer of soup, fruit, and coffee
Workplace & Model: Lisbon in an on-site regime during the first year, with the possibility of transitioning to a hybrid model after consolidation and autonomy in the role.

Randstad's mission is to become the most equitable and specialized talent company worldwide and, therefore, we reiterate that we welcome people with the most diverse abilities and experiences. We are committed to ensuring that our recruitment and hiring process meets the needs of all people.
If you require any adaptation to make your application or interview more comfortable, please do not hesitate to inform our recruitment consultants.

The role

Are you looking for stability, a permanent employment contract directly with the client company?

We represent a leading multinational Group in the Insurance and Assistance sector, with a global reference presence. To reinforce its central operation in Lisbon, we are recruiting Claims Telephone Management Assistants.

If you communicate easily, have an empathetic profile, and the ability to manage emergency situations with calmness and effectiveness, this opportunity was designed for you!

What you'll do

key responsibilities
Customer Service and Triage: Provide qualified telephone assistance to customers in emergency, claim, or travel assistance situations.
Process Management and Follow-up: Open, instruct, and follow up on claim processes, coordinating the dispatch of support resources (towing, medical assistance, transport, etc.).
Communication and Rigor: Ensure humanized, empathetic, and resolutive service, conveying security and clarity to the customer in critical moments.
Operational Recording: Ensure the processing and updating