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Process and Automation Analyst | Lisbon

On-site in Expo·Added 15 days ago (last checked 12 Oct)

NOS

18 open roles

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Our summary

Work mode: On-site, Expo
Experience: 5+ years

Skills

Nice to have

This job advert was originally written in Portuguese.

Requirements

What we're looking for

Minimum of 5 years of professional experience in process analysis, business analysis, or similar roles.
Academic background in Engineering, Industrial Engineering and Management, Business Analytics, or equivalent.
Knowledge of process modeling (BPMN or equivalent).
Relevant experience in high-consumption environments (logistics and transport), consulting, or organizational transformation projects. Experience in the telecommunications sector is considered preferential.
Strong ability in the preparation of technical and functional documentation.
Familiarity with Agile methodologies (Scrum, Kanban).
Excellent analytical capacity and attention to detail
Good communication with technical and non-technical stakeholders
Autonomy, structure, and a collaborative spirit
KPI-driven mindset and optimization freak

Nice to have

Experience with PowerBI, SQL, Scripting, and Microservices architectures.
Experience with RPA tools and low-code platforms (UiPath, Power Platform, OutSystems, among others).
Knowledge of telecommunications networks, namely FTTH, HFC, and mobile networks.

Pay & benefits

What you'll get

We promote self-learning and continuous learning through internal initiatives that allow our employees to have contact with the latest news and trends in the most varied areas.
We regularly implement various initiatives to promote well-being, emotional stability, social ties, and work-life balance
We offer all our employees a benefits package, as well as discounts on the purchase of NOS products and services.
We have a vast set of partnerships with discounts and exclusive conditions for our employees.

The role

We are a future-oriented company, committed to excellence and customer satisfaction.

We offer state-of-the-art fixed and mobile solutions, television, internet, voice, and data for all market segments. We are leaders in film distribution and exhibition, being the exhibitor with the most complexes and screens. We believe in the power of technology to combat the environmental and social challenges we face. We are part of something larger than ourselves, and our ambition is to leave a positive mark on everything we do.

We are looking for a Process and Automation Analyst to join the certification, delivery, and technological eligibility team. The team is responsible for the certification of terminal equipment and the delivery of solutions, previously assessing the respective technical conditions for the availability of fixed, mobile, and datacenter services. With a profile strongly oriented towards delivery and the satisfaction of B2C and B2B Customer needs, the efficiency and quality of processes and tools is a constant imperative in this challenge.

What you'll do

Process analysis and mapping (AS-IS / TO-BE / GAP Analysis).
Identification of opportunities for process improvement, simplification, and automation.
Translation of opportunities into functional and technical requirements, with an advanced level of technological realization.
Working closely with operational teams, construction of indicators, and monitoring mechanisms.