Automation Engineer - RPA UiPath

We're fast learners, hard workers, natural collaborators... and we Make Modern Happen!

Our ambition is to unlock the potential of our digital world so that organisations everywhere can innovate and thrive securely. We aim to achieve this goal by bringing together the world's most talented people and the most powerful technologies, combining them to address our customers' challenges and to build something stronger together.

If you share our vision, join us!

Right now, we are looking for an Automation Engineer to integrate our Internal team.

Your responsibilities include:

• Managing and maintaining a dedicated UiPath tenant, ensuring all existing automations are operational, stable, and aligned with agreed service standards.
• Developing new automation workflows to support Service Desk operations, request fulfilment, and incident management processes.
• Refactoring and optimising existing automations, or re-platforming them into preferred development, orchestration, and fulfilment tools where required.
• Collaborating with Service Desk agents, team leaders, and ITSM stakeholders to identify automation opportunities and reduce manual workload.
• Integrating automation solutions with ITSM platforms (ServiceNow), Active Directory, and other operational tools used within the service.
• Ensuring all automations include audit trails.
• Supporting continual service improvement initiatives by documenting automation performance and contributing to reporting packs.
• Maintaining knowledge articles and operational documentation related to automation workflows.

You must have:

• 3 years of professional experience in RPA development and automation engineering
• Hands-on experience with UiPath (development, orchestration, and maintenance)
• Proven experience integrating automation solutions with ITSM platforms, preferably ServiceNow
• Familiarity with Active Directory, Microsoft 365, and standard IT service management tooling
• Understanding of ITIL processes, particularly Incident Management, Request Fulfilment, and Change Management
• Strong troubleshooting and root cause analysis skills
• Ability to document processes and produce clear technical and operational documentation

We Value:

• UiPath certification (e.g., UiPath RPA Developer)
• Experience with Microsoft Power Automate or other workflow orchestration platforms
• Knowledge of scripting languages (e.g., PowerShell, Python) for automation support
• Familiarity with Nexthink, Talkdesk, or similar service desk tooling
• Experience with CI/CD pipelines and Infrastructure as Code approaches
• ITIL Foundation certification

We offer:

• Regular professional development;
• Health insurance, with family package;
• Office facilities for meals and snacks;
• Regular teambuilding programs;
• Friendly workplace.

Workplace: Lisbon - Hybrid

Claranet, Make modern happen!