SME Agent Channel Management

On-site in Norte Shopping·Added 11 days ago

NOS

6 open roles

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This job was automatically translated to English.

Pay & benefits

What you'll get

Integration into a leading telecommunications and technology company in Portugal.
Opportunity to have a direct impact on the strategy and growth of the SME segment at NOS.
An environment that promotes innovation, continuous learning, and teamwork.
Competitive compensation package and benefits associated with the NOS group.

Requirements

What we're looking for

Bachelor's degree in Management, Economics, Engineering, Marketing, or a similar field.
Relevant experience in channel management, partners, or B2B sales, ideally in telecommunications, technology, or services.
Strong orientation towards results and the customer.
Good analytical capacity, with comfort in reading KPIs and reporting.
Excellent communication, negotiation, and stakeholder management skills.
Autonomy, proactivity, dynamism, and the ability to work in teams and cross-functional environments.

The role

We are a future-oriented company, committed to excellence and customer satisfaction.

We offer state-of-the-art fixed and mobile solutions, television, internet, voice, and data for all market segments. We are leaders in film distribution and exhibition, being the exhibitor with the most complexes and screens. We believe in the power of technology to combat the environmental and social challenges we face. We are part of something larger than ourselves, and our ambition is to leave a positive mark on everything we do.

NOS is currently recruiting for the position of SME Channel Manager.

At NOS, we want to "Build a Better Future" for companies in Portugal. We are looking for an SME Channel Manager to lead the development and performance of an Agent Channel, ensuring sustainable commercial results and an excellent customer experience.

What you'll do

Manage and develop the SME sales channel, aligned with the NOS Empresas strategy.
Define and implement the channel's operational plan (campaigns, offers, commercial policies).
Ensure compliance with brand standards, quality, compliance, and GDPR by all partners.
Monitor and track KPIs (sales, churn, Net Adds, ARPU, loyalty, NPS, IVP) and act with improvement plans. Optimize the portfolio of products/services sold in the channel (mobile, fixed, convergent, IT, digital solutions).
Develop and manage the partner/agent network (objectives, incentives, growth plans) in coordination with the commercial team.
Work closely with Marketing, Pricing, Operations, Finance, Customer Experience, and IT, translating channel needs into concrete actions.
Prepare regular reporting and contribute to budget, forecast, and target definition.