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Project Manager - CRM | Hyper-personalization

On-site in Norte Shopping·Added 6 days ago (last checked 22 Oct)

NOS

18 open roles

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Our summary

Work mode
On-site, Norte Shopping
Experience
10+ years

Skills

This job advert was originally written in Portuguese.

Requirements

What we're looking for

  • Minimum of 3 years of experience in project or product management, preferably in CRM contexts
  • Experience in data-driven environments, where decisions are supported by analysis and experimentation
  • Solid analytical capacity - structuring problems into logical blocks, identifying priorities, and transforming analysis into decisions
  • Customer and business orientation, with an interest in personalization at scale
  • Good communication skills and the ability to work in multidisciplinary teams with high autonomy
  • Structured thinking and the ability to manage priorities in environments of high complexity and change

Nice to have

  • 10 years of experience in Team Coordination within the Telco area;
  • Oral and written communication skills in the native language and English;
  • Ability to motivate and develop teams;
  • Excellent command of tools from a user perspective, namely Excel;
  • Critical thinking and sense of urgency, commitment, and results orientation;
  • Oral and written communication skills.

Education & certifications

  • Academic background in Management, Engineering, Economics, or similar;

The role

We are a future-oriented company, committed to excellence and customer satisfaction.

We offer state-of-the-art fixed and mobile solutions, television, internet, voice, and data for all market segments. We are leaders in film distribution and exhibition, being the exhibitor with the most complexes and screens. We believe in the power of technology to combat the environmental and social challenges we face. We are part of something larger than ourselves, and our ambition is to leave a positive mark on everything we do.

In order to continue ensuring and evolving the services we provide to our customers, we are recruiting a Project Manager for the CRM - Hyper-personalization area at NOS.

What we expect from you

What you'll do

  • Manage CRM and personalization projects, ensuring the fulfillment of objectives, deadlines, and alignment between technical and business teams
  • Monitor and interpret results of the area's initiatives, identifying improvement opportunities translated into strategic and operational recommendations
  • Translate business needs into concrete requirements and ensure their follow-up with the development teams
  • Collaborate with multiple stakeholders - from data and technology teams to commercial and customer service channels, ensuring alignment and progress of initiatives
  • Actively participate in the evolution of NOS's personalization approach, identifying how decisions at each stage of the customer lifecycle can generate more value

Country/region

Country/region: PT

Location

Location: Campo Grande, PT

Area

Area: CRM

About NOS

Industry
Telecommunications
Website
nos.pt
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