IT Technician

• Meal allowance of €10.20 per day (paid via card);

• Family health insurance (Fidelidade);

• Stable contractual relationship (permanent contract);

• Possibility of professional evolution and growth in a relaxed environment of constant learning.

We are looking for an IT Technician to join our team and provide technical support, as well as assistance in the daily operation and maintenance of the company's IT environment. The role involves supporting users, managing IT equipment and accounts, resolving technical issues, and providing assistance in the administration of Microsoft 365, networks, VPNs, and security systems.

The ideal candidate should be practical, proactive, and capable of diagnosing and resolving problems autonomously, also knowing when it is necessary to escalate more complex issues.
A willingness to learn and develop technical skills is highly valued.

• Provide daily technical support to users and perform troubleshooting of hardware, software, and connectivity issues.

• Perform setup, configuration, and maintenance of computers, peripherals, mobile devices, and other IT equipment.

• Administer users, groups, licenses, and permissions in Microsoft 365 and Entra ID.

• Provide support for the administration of Microsoft 365 services, including Exchange Online, SharePoint Online, and Microsoft Teams.

• Support the implementation and maintenance of security measures, such as MFA, Microsoft Defender, and firewall policies.

• Monitor IT systems and security logs and report or investigate potential issues when necessary.

• Configure and troubleshoot network connectivity, including VLANs, DHCP, DNS, and Wi-Fi.

• Manage and troubleshoot VPN and secure remote access for users.

• Provide support for Windows, macOS, and Linux environments.

• Support the administration and maintenance of servers, virtual machines, and network services.

• Support backup operations and verify that they are being executed correctly.

• Use command-line and scripting tools, such as PowerShell, CMD, and Bash, for administration and troubleshooting.

• Document technical procedures, configurations, and solutions.

• Support the development, maintenance, and improvement of IT services and systems

• Support the implementation of new technologies and solutions according to the organization's needs.

• Integration into a multidisciplinary and innovative team;