Automotive Provider Manager - Porto (m/f/d)

Ensure the strategic and operational management of the automotive claims provider network, guaranteeing high quality standards, service speed, cost control, and customer satisfaction.

Management of the Workshop Network and Automotive Providers
Manage the relationship with repair shops, loss adjusters, car rental companies, glass repairers, and other providers associated with the automotive claims process.
Ensure the adequacy of the network in terms of geographic coverage, productive capacity, and technical specialization.
Implement network segmentation strategies based on performance and specialization.
Conduct periodic visits to providers, promoting proximity, partnership development, and continuous improvement.
Ensure the effective management of critical situations or complaints related to providers.

Performance and Network Profitability Management
Define, monitor, and report performance indicators for the various providers.
Evaluate and monitor service levels, operational quality, and alignment with the quality standards defined by the Company.
Develop and monitor improvement plans for providers showing performance deviations.
Develop periodic analyses on costs, quality, satisfaction, and network utilization, supporting decisions through data and indicators.
Monitor average costs of the various providers and market trends.
Promote initiatives to control the average cost of automotive claims without compromising the customer experience.
Monitor satisfaction indicators, complaints, and quality perceived by customers.
Promote initiatives that contribute to a simple, fast, and transparent customer journey.

Negotiation and Contractual Management
Negotiate commercial agreements, price lists, and service levels.
Ensure compliance with contractual conditions.
Participate in selection, hiring, renewal, and evaluation processes for providers.
Ensure that providers comply with applicable legal, regulatory, and normative requirements.

Transformation and Continuous Improvement
Participate in digitalization and innovation projects in automotive claims management.
Promote the use of digital solutions, such as video-adjusting, online booking, and digital repair tracking.
Define, optimize, and implement procedures, operational circuits, and communication models between the various stakeholders in the process.
Monitor automotive market trends with an impact on the provider network.