Jobs in Portugal, in English.
10,000+ live jobsOn-site in Coimbra·Full-time·Added 1 month ago (last checked 17 Oct)
This job advert was originally written in Portuguese.
Windows platforms (Server and workstation)
Knowledge of networks (TCP/IP) and Hardware
Database skills
As an IT Support Technician you will be part of our Customer Support & IT Equipment team, where we ensure operational continuity and protect the pharmacy's digital assets with our comprehensive IT support services, which offer speed in maintenance and problem resolution, keeping the pharmacy up to date and secure.
Provide 1st and 2nd line technical support to users (telephone and remote);
Diagnose and resolve problems related to pharmaceutical software; (scheduling, clinical records, invoicing, electronic prescriptions, etc.);
Register and track incidents in the ticketing system;
Identify recurring problems and collaborate with the development team on their resolution;
Ensure compliance with defined SLAs;
Support user training on software functionality.
Training in the areas of Information Technology, Networks, or Systems;
Interest in the technology and health sectors;
Analytical mindset;
Strong communication, argumentation, and negotiation skills;
Ability to organize and manage priorities;
Ability to work in a team.
We are Glintt Global, a leading company in the Iberian Peninsula in Consulting and Technological Services, with more than 30 years of experience. We aim to impact people's quality of life through the innovation, technology, knowledge, and ambition that accompany us. This is our commitment!
Find out more here about Global Culture | Glintt Global!
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