IT Operations Senior Manager - Lisbon

Do you want to join one of the largest professional services organizations in the market?
Then Deloitte is for you. Here, you will have the possibility to boost your career and strengthen your skills in our technological universe.

We are an international Tech Hub and we are looking for an IT Operations Senior Manager to join our centers of excellence and our community. At Deloitte, you will transform the world as we know it and develop unique and innovative solutions in the most varied and complex transformation projects, from Portugal to the world. We are strengthening our Customer Solutions area and we are looking for experienced professionals who have a natural taste and aptitude for working in teams and in multi-project environments. You can discover all the roles you will perform, according to your profile, so that you can take a leap in your career!

Will you join us? We are waiting for you.

• Lead the daily operation of managed services associated with Salesforce and Microsoft Dynamics 365.
• Ensure compliance with contractual commitments, SLAs, KPIs, and operational objectives.
• Define governance structures, reporting models, and operational follow-up meetings with executive stakeholders.
• Promote continuous improvement initiatives oriented towards quality, efficiency, automation, and customer satisfaction.
• Manage incident, problem, change, release, and service request processes.
• Guarantee the operational stability, availability, performance, and security compliance of the platforms.
• Lead the management and resolution of critical incidents.
• Supervise capacity planning, environment management, and the platform lifecycle.
• Act as a trusted advisor to client executive stakeholders and sponsors.
• Lead service review meetings and strategic planning discussions.
• Identify opportunities for improvement, optimization, and digital transformation of services.
• Support account growth through the identification of new business opportunities.
• Lead, monitor, and develop teams of managers, consultants, administrators, developers, and support specialists.
• Promote a culture of accountability, collaboration, innovation, and continuous learning.
• Manage resource planning, team capacity, and talent development.
• Promote the adoption of automation, Artificial Intelligence-supported operations, DevOps, and modern Service Management practices.
• Collaborate with Solution Architects and Delivery teams to improve the reliability, scalability, and efficiency of the platforms.
• Manage budgets, forecasts, and the operational profitability of services.
• Monitor delivery, performance, and resource utilization metrics.

• In a diverse work context that allows for continuous development and learning
• Through a personalized career development plan (technical and functional skills/opportunities), suited to the moment, your needs, and your objectives
• Participating in national and international projects, with relevant dimension and impact in this area of specialization
• Unlimited access to the largest online learning platforms (Linkedin Learning and Udemy)
• Opportunity for training and certifications in the latest technologies, namely in Cloud technologies

• A culture of innovation and excellence that makes us leaders and trendsetters
• A friendly environment of respect, trust, transparency, and informality
• A lifelong network that keeps you connected to the best knowledge alongside leaders and specialists
• An opportunity to be part of our communities (Tech, innovation, sports, and other interests) and to actively participate in social responsibility projects.