Customer Service Assistant - Widex Gaia

At Widex Portugal, we have a clear mission: to improve the lives of people with hearing difficulties. Since 1987 in Portugal and since 2019 integrated into the WSAudiology group, we are one of the largest global groups for hearing aids and hearing solutions, with a presence in more than 130 countries and more than 70 service centers and points throughout the country. We are looking for someone with the desire to make a difference to join our team.

• Receive and assist our customers with friendliness and attention;
• Manage appointments and support the organization of consultations;
• Act as a link between customers and hearing health technicians;
• Support technical assistance (e.g., battery replacement and basic adjustments);
• Perform telephone service, invoicing, and sales registration;
• Contribute to the general smooth running of the store, with a team spirit.

At this time, we are recruiting a Customer Service Assistant (M/F) for our Gaia store.

• 12th grade of schooling (minimum);
• Experience in customer service (valued);
• Good communication and organizational skills;
• Sense of responsibility and a desire to help;
• Dynamism and team spirit;
• Availability to work in shifts between 09:00 and 23:00;

• Initial and continuous training plan;
• Integration into collaborative teams with a good working environment;
• Competitive salary, meal allowance, and team performance bonuses;
• Birthday day off and other extra tolerance days.

Our group promotes an inclusive working environment and welcomes applications from people with different backgrounds, experiences, and perspectives