Customer Service Assistant - Setúbal
WSAudiology is a leading group in the hearing aid industry, worldwide.
Jobs in Portugal, in English.
10,000+ live jobsOn-site in Lisbon·Added 1 month ago (last checked 22 Oct)
5 open roles


This job advert was originally written in Portuguese.
Bachelor's degree in Marketing, Management, Communication, Public Relations, Event Organization, or an equivalent field.
Minimum of 3 years of professional experience in roles related to marketing, events, health, the pharmaceutical industry, medical devices, or similar contexts.
Experience in event management, suppliers, budgets, and projects.
Good knowledge of Microsoft Office, with proficiency in PowerPoint and comfortable use of Excel.
Experience in creating communication materials and using tools such as Canva.
Excellent capacity for organization, planning, and managing multiple priorities simultaneously.
Ease of relationship building, empathy, service orientation, and a liking for teamwork.
Proactivity, resilience, and the ability to respond calmly to last-minute changes.
Availability for travel within the national territory and occasional participation in events on weekends.
Driver's license.
Knowledge of the health sector or regulatory processes.
Experience with CRM, email marketing tools, SharePoint, or Microsoft Forms.
Curiosity and experience in using Copilot and other artificial intelligence tools.
At Widex Portugal, we have a clear mission: to improve the lives of people with hearing difficulties. Since 1987 in Portugal and since 2019 integrated into the WSAudiology group, we are one of the largest global groups for hearing aids and hearing solutions, with a presence in more than 130 countries and more than 70 centers and service points throughout the country. We are looking for someone with the desire to make a difference to join our team.
Support the Key Account Managers team in the administrative and operational coordination of congresses, travel, accommodation, registrations, and documentation.
Plan and execute medical events promoted by Widex, including clinical sessions, workshops, training, advisory boards, and scientific meetings.
Coordinate the brand's presence at congresses, from the planning of stands and materials to coordination with suppliers and on-site monitoring.
Create relevant and consistent communication materials, such as invitations, newsletters, brochures, landing pages, presentations, and content for events.
Follow the annual budget of the Medical area, monitoring expenses, deviations, and information to support decision-making.
Ensure documentary organization and compliance with requirements, including processes with Infarmed and the preparation of evidence for audits.
Evaluate results and opportunities for improvement, contributing to ensuring that each initiative generates value, notoriety, and lasting relationships.
Integrated into the Medical area, this role combines marketing, event organization, operational support, and relationship management with different partners. The selected person will have a central role in the preparation and execution of initiatives aimed at the medical community, audiologists, and clinical partners, also supporting the Key Account Managers team and reinforcing Widex's presence in the hearing health sector.
To contribute to a mission with real impact: improving the lives of people with hearing difficulties and supporting healthcare professionals.
Because we offer the opportunity to join an international group, in a collaborative work environment with a common purpose.
Because the role combines creativity, autonomy, and execution, with space to collaborate, present ideas, and follow projects from planning to results.
Our group promotes an inclusive work environment and welcomes applications from people with different backgrounds, experiences and perspectives
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