E-commerce and Customer Support Technician - Arcozelo (V. N. Gaia)

At Radio Popular, digital is increasingly present in the way we relate to our customers.

We are looking for an analytical, digital, and problem-solving oriented person to join our E-commerce team in Arcozelo (Vila Nova de Gaia).

As an E-commerce and Customer Support Technician (M/F), you will play an important role in monitoring the online customer experience, analyzing and processing orders, and using digital tools that support our operation, including automation solutions and virtual assistants.

If you like working with data, digital tools, and people, this could be the right opportunity for you.

• Provide customer support in pre- and post-sales contexts, via telephone, email, and chat;
• Analyze orders, questions, and situations reported by customers, identifying the best solution;
• Register, track, and ensure the correct follow-up of orders;
• Support the monitoring and improvement of the customer experience in the online channel;
• Work with digital tools and databases, ensuring the correct processing of information;
• Support the use and improvement of automation and virtual assistance solutions;
• Identify patterns, errors, or recurring situations and contribute to their resolution;
• Ensure fast, professional, empathetic, and solution-oriented service.

• Permanent contract, in a 100% on-site regime, at our offices in Arcozelo, Vila Nova de Gaia;

- 40 hours per week, on a rotating shift schedule, from Monday to Friday:

• 1st week: 08:00-17:00;
• 2nd week: 09:00-18:00;
• 3rd week: 11:00-20:00.

- Every 5 weeks, the schedule includes a Saturday, with one of the following options:

• 08:00-16:00 + Saturday from 08:00 to 13:00;
• 09:00-17:00 + Saturday from 08:00 to 13:00;
• 11:00-19:00 + Saturday from 08:00 to 13:00.
  All schedules include a 1-hour meal break, except for the Saturday period.

• Experience in customer service, e-commerce, or support roles;
• Good knowledge of Excel, with the ability to work with and analyze data being valued;
• Ease in using digital tools and computer systems;
• Analytical and problem-solving skills;
• Good communication, argumentation, and interpersonal relationship skills;
• Organization, autonomy, proactivity, and a sense of responsibility;
• Availability to work on rotating shifts (mandatory condition).

At Radio Popular, we are not just looking for someone to answer customers. We are looking for someone who likes to understand problems, find solutions, and make the online experience better and better.

If you believe you have the right profile, send your application and come grow with us!