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WSA Portugal - Product Support & Trainer

On-site in Carnaxide·Added 2 months ago (last checked 16 Oct)

WS Audiology

5 open roles

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Our summary

Work mode
On-site, Carnaxide
Experience
3+ years

Skills

This job advert was originally written in Portuguese.

Requirements

What we're looking for

  • Training in Audiology.

  • Experience in training audiologists or hearing healthcare professionals.

  • Experience in technical/audiological support.

Nice to have

  • Good knowledge of Microsoft Office and the use of Artificial Intelligence tools.

  • Ease in communicating technical concepts clearly and adapted to the interlocutor.

  • High capacity for organization and priority management.

  • A passion for supporting customers and finding solutions to technical problems.

  • Team spirit and ease of interpersonal relationships.

  • Proactivity and orientation towards continuous improvement.

  • Good capacity for learning and adapting to new technologies.

The role

WSA is a leading group in the hearing aid industry, worldwide. Together with approximately 12,000 employees in 130 countries, we invite you to help people with hearing difficulties all over the world.

What you'll do

  • Provide technical and audiological support to our partners, ensuring a swift and high-quality response.

  • Deliver training on products, software, and best practices for fitting, in both in-person and online formats.

  • Prepare, adapt, and translate training materials, technical documentation, and reference support content.

  • Support customers in the selection and ordering of products, clarifying technical and commercial doubts.

  • Assist customers in correctly completing the documentation required for the production of customized devices and repair processes.

  • Collaborate with the Sales and Customer Service teams in resolving cases and implementing new projects.

  • Identify training needs and opportunities for continuous improvement, contributing to the evolution of processes and the customer experience.

  • Stay updated on the product portfolio, software, and new technologies of the company's different brands.

Valued experiences

  • At least 3 years in hearing rehabilitation

  • Experience with our hearing aid brands

About WS Audiology

Industry
Hearing Aids
Website
wsa.com

In their own words

Additional information

WSA is an equal opportunity employer and is committed to creating an inclusive experience for all employees. Regardless of race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, we firmly believe that our work is at its best when everyone feels free to be their most authentic "self".

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