Spanish Customer Service Assistant - For Audi - Remote Work

Audi | Remote Work | Braga

Concentrix is a global leader in technology and services shaping the future of customer experience. We are present in more than 70 countries and collaborate with internationally renowned brands to offer innovative solutions and exceptional customer experiences.

And for Audi, one of the world's leading automobile manufacturers, we are looking for Spanish-speaking Customer Service Advisors to join our remote team in Braga, Portugal.

Are you passionate about cars, technology, and helping customers find the best solutions? This is your opportunity to combine your automotive sector knowledge with your customer service skills while working with an iconic international brand.

As a Customer Service Advisor for Audi, you will help customers with their automotive-related inquiries, offering them appropriate solutions and ensuring a satisfactory customer service experience.

• Respond to customer inquiries through different communication channels and accurately update CRM systems.

• Offer professional and fast assistance, ensuring efficient management of requests.

• Build trusting relationships with customers through empathetic communication and effective problem resolution.

• Contribute to customer satisfaction and loyalty by offering high-quality service.

• Use your automotive sector knowledge to understand customer needs and guide them toward the most suitable solutions.

• Apply relevant policies, procedures, and warranty conditions when managing customer cases.

• Make informed decisions within your scope of responsibility and maintain accurate documentation.

• Collaborate with your colleagues and managers to resolve complex cases and improve service quality.

• Identify recurring issues and share your observations to contribute to continuous improvement.

This opportunity is for you if:

• You have a high level of Spanish, both written and spoken.

• You have a good level of English (B2).

• You have at least one year of experience in a technical or customer service role within the automotive sector.

• You are truly interested in the automotive sector and digital technologies.

• You know how to understand and apply policies, procedures, and warranty conditions.

• You have good analytical and problem-solving skills.

• You are able to make decisions autonomously and document cases accurately.

• You have excellent communication skills and a clear customer orientation.

Don't meet all the requirements? Don't worry! We encourage you to apply anyway. We will do our best to find the opportunity that best fits your profile.

At Concentrix, you will be part of an international team where you can develop your skills, acquire valuable experience, and build your professional career while working with a world-renowned automotive brand.

We invest in our team through training, continuous learning, and professional development opportunities designed to help you reach your full potential.

If you are passionate about the automotive sector and enjoy helping customers solve problems, we want to meet you!

Apply today and discover why more than 440,000 game-changers around the world consider Concentrix their employer of choice.

Only applications from people who are legally authorized to work in Portugal will be considered.