Jobs in Portugal, in English.

Guest Relations (m/f) - Albufeira

On-site in Albufeira·Added 1 month ago (last checked 20 Oct)

Overview

Work mode
On-site, Albufeira

This job advert was originally written in Portuguese.

The role

Responsible for accompanying the guest from their arrival until their departure, ensuring their maximum satisfaction.

What you'll do

  • Ensure the sending of the pre-check-in document to Guests;
  • Ensure the welcome and accompaniment of the guest throughout their entire stay;
  • Help solve problems and manage complaints;
  • Supervise VIP rooms and treatments;
  • Promote the Hotel facilities and services;
  • Create and share information about experiences and activities of the Hotel and region;
  • Accompany special Guests in a personalized manner;
  • Promote interdepartmental coordination for the benefit of the final Guest;
  • Guide Guests both in the Hotel and during external activities;
  • Help solve problems and manage Complaints in coordination with the Hotel Management;
  • Prepare communication documents for the Guest;
  • Coordinate and train the Reception team regarding experiences;
  • Prepare periodic reports (daily, weekly, and monthly) regarding their activity;
  • Ensure the response to online Guest comments;
  • Prepare a record of Guest incidents at the Hotel;
  • Record Guest preferences;
  • Maintain the relationship with local Guests, sending information on a regular basis;
  • Coordinate the Spa team regarding Hotel experiences;
  • Guarantee the Hotel evacuation and first aid procedures.

Experience we are looking for

  • High capacity for anticipating problems;
  • Strong analytical and organizational capacity;
  • Good communication and interpersonal skills;
  • Ease in creating immediate empathy;
  • Dynamic and proactive attitude;
  • Good presentation;
  • Knowledge of spoken and written English - Mandatory;
  • Respect for the group's philosophy and vision;
  • Availability and Flexibility of Schedules.
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