Housekeeping Coordinator | InterContinental Porto

The moment a guest enters one of our hotels, they experience something truly memorable. As Housekeeping Coordinator, you will support the Housekeeping Supervisor in coordinating the Team's day-to-day activities, ensuring high quality standards.

• Coordinate the Team's day-to-day activities: distribution of rooms and tasks, monitoring execution, and providing regular feedback.
• Support the training and integration of new employees and interns, ensuring compliance with procedures and hygiene and safety standards.
• Promote teamwork and service quality through daily communication with Reception, Maintenance, and other departments.
• Support deep cleaning and reinforce the Team during periods of higher occupancy.
• Inspect rooms, suites, public areas, equipment, and linen, ensuring cleanliness and good condition, and indicating improvements to the Team.
• Perform housekeeping tasks if necessary, including room tidying and cleaning.
• Respond to complaints and special requests, escalating to the Supervisor if necessary.
• Ensure the special requests and needs of guests, VIPs, and regular customers are met.
• Control and requisition consumables and equipment in a timely and efficient manner, minimizing waste and maintaining sustainability initiatives.
• Ensure procedures for recording and storing lost and found items.
• Perform other assigned tasks and substitute for the supervisor in their absence.
• Contribute to cost control, focusing on productivity and the efficient use of products, linen, and working hours.
• Support inventory management and cost per room, reporting deviations to the Supervisor.

Join us and become part of the IHG global family - and, like all families, all our team members share some winning characteristics. As a team, we work better together - we trust and support each other, we do what is right, and we welcome different perspectives. You must show us that you care: that you notice the small details that make a difference to guests and that you are always looking for ways to improve.

At IHG Hotels & Resorts, we are proud to be an employer that promotes equal opportunity. IHG Hotels & Resorts provides equal employment opportunities to candidates and employees, without distinction of race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or family status, veteran status, or any other characteristic protected by law.