Jobs in Portugal, in English.

Second-class Receptionist (m/f) - Pousada de Sagres

On-site in Sagres·Added 26 days ago (last checked 19 Oct)

Overview

Work mode
On-site, Sagres

Skills

This job advert was originally written in Portuguese.

The role

Process all guest check-ins and check-outs in accordance with the section's service norms and standards, in order to provide, at all times, a service centered on the customer and their needs,

What you'll do

Check the section's schedules to verify pending issues, alerts and messages, possible planned or ongoing service times, as well as analyses, occurrences, and situations pending resolution. Perform checks and analyses in the system at the start of the shift, the day's entries and exits, and scheduled events; Provide general service to the customer (telephone and Front-Office service, check-in and check-out, provision of internal and external information requested by the latter, clarification of doubts, response to requests, etc.), always seeking to ensure total satisfaction and loyalty. Accompany customers to their rooms. Perform control of the day's invoices.

Behavioral Skills

Business Orientation (Be Efficient)

Goal Orientation (Be Efficient)

Adaptation to Transformation (Be Agile)

Customer Orientation (internal and external) (Be Passionate)

Teamwork (Be Collaborative)

Resilience (Be Agile)

Rigor and Attention to Detail (Be Efficient)

Proactivity (Be Efficient)

Environmental and social awareness (Be Conscientious)

Technical Skills

Customer Service

Front Office Service

English

About Pestana Hotel Group

Industry
Hospitality
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Sagres
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