Receptionist

• Employment contract under Portuguese labour law

• Meal allowance

• Uniform provided

• training before opening

• Join a brand-new hotel team from day one

About L Hotel Fátima: The Lakhani Group (TLG) is opening L Hotel Fátima on 12 October 2026, and we are building our founding team.

Key responsibilities:

Receptionists are the first point of contact for our guests, many of them pilgrims and international visitors to Fátima. You will deliver a warm, efficient welcome from check-in to check-out. Shift: rotating morning/afternoon, including weekends. Reports to: Hotel Manager.

• Check guests in and out, manage room allocation and issue key cards

• Handle reservations by phone, email, walk-in and online channels (OTAs)

• Process payments, invoices and deposits accurately, and balance the cash float at shift end

• Respond to guest requests and complaints promptly, escalating where needed

• Provide local information on the Sanctuary of Fátima, transport, restaurants and tours

• Coordinate with Housekeeping on room status and with the Porter on luggage

• Register foreign guests in line with Portuguese guest-reporting requirements

• Keep the lobby and front desk tidy and presentable

• Fluent Portuguese and good English; Spanish, French or Italian is a strong advantage

• Previous experience in hotel reception or customer service

• Comfortable with computers; experience with a property management system (PMS) is a plus

• Friendly, well-presented and calm under pressure

• Available for rotating shifts, weekends and public holidays

• Nice to have: hospitality or tourism qualification; another language common among tourists