First-class Receptionist (m/f) - Pousada do Palácio de Estoi

Process all guest check-ins and check-outs in accordance with the section's service norms and standards, in order to provide, at all times, a service centered on the customer and their needs,

Supervise and observe the operation at the reception, reception center, and service desk, complying with the section's service norms, in order to ensure they are executed by all employees under your responsibility. Perform cash supervision, verify petty cash, and verify guest accounts and credit. Inform other operational departments of the unit about Reception matters that may interest them. Analyze the projected occupancy rates for each week, in order to organize the team's work and their schedules. Follow up on any guest complaints. Analyze GRI and GSS and respond to online reviews and surveys in Review Pro Supervise the assignment of rooms to guests, in order to ensure that guest requests are properly met and, at the same time, that room occupancy is maximized. Verify the arrival list for the day, ensuring that returning guests and other VIPs receive personalized treatment. Verify the events of each day (events and/or meetings ongoing in the unit), ensuring that the responsible team is fully operational.

Business Orientation (Be Efficient)

Goal Orientation (Be Efficient)

Adaptation to Transformation (Be Agile)

Customer Orientation (internal and external) (Be Passionate)

Teamwork (Be Collaborative)

Resilience (Be Agile)

Rigor and Attention to Detail (Be Efficient)

Proactivity (Be Efficient)

Environmental and social awareness (Be Conscientious)

Customer Service

Front Office Service

English