Caddy Master- Quinta da Ria (Vila Nova de Cacela)

Ensure welcoming and customer service by offering a quality service during their stay, without losing sight of the promotion of the Hotel's other services.

Main responsibilities

• Execute the accommodation reservation service and follow up on requests;
• Prepare and execute the handling of correspondence, its respective dispatch and filing;
• Attend to customer requests and eventual complaints;
• Verify the movement of customer check-ins and check-outs at the Hotel and communicate to the other sections in order to ensure the various services to be provided;
• Ensure the tidiness and cleanliness of the front-desk;
• Work in close relationship with the entire team, namely with the Front Office Manager and Reservations Manager;
• Communicate any anomaly detected in your service or occurring with a customer to your superior;
• Perform other activities or tasks, not specified above, whenever they are considered necessary by the hierarchical superior;
• Sell the caddy program to resort guests, groups, members, and public golf players through telephone, email, and face-to-face interaction.
• Welcome the golf player upon arrival at the clubhouse, providing them with a transport service for their Bag and Clubs to the Caddy Master area;
• Preparation in the Caddy Master area of the rental services and equipment, trolleys, or Buggies that customers have requested and paid for at Reception, as well as controlling their delivery and return in the proper conditions;
• Preparation of members' playing equipment (bags and trolleys) and respective cleaning after play;
• Control of access to the Golf Course, Driving Range, and other training areas, receiving the payment ticket for the greenfee and equipment rental;
• Monitor the Pace of Play with constant visits to the golf course, giving priority to faster players while respecting the basic rules of etiquette on a golf course;
• At the Tee box, offer a presentation briefing about the course, highlighting the main rules the player must keep in mind;
• Go out with the buggy bar selling drinks and food;
• Maintain and clean the rental buggies;
• Constant verification of the normality of the situation and tidiness in the changing room areas, Short Game area, and putting green;
• Cleaning of players' clubs and shoes at the end of their game;
• Coordinate with reception the departure of walk-in players who arrive at the clubhouse without a prior reservation.

Vila Nova de Cacela

• • High sense of responsibility and rigor;
  • High capacity for anticipating problems;
  • Strong capacity for time management and meeting deadlines;
  • Strong analytical and organizational capacity;
  • Good communication and interpersonal skills;
  • Good presentation;
  • Dynamic attitude;
  • Taste for teamwork;
  • Respect for the group's philosophy and vision.
  • Availability and Flexibility of Schedules.