Operations Coordinator (M/F)

•Previous professional experience in similar roles;

•Higher academic education - preferred;

•Leadership and Communication/Influence skills;

•Ability to work under pressure and human resources management skills;

•Advanced Office knowledge (Excel, Outlook, and PPT mandatory) and Power BI - preferred;

•Trainer Certificate (CAP) - preferred;

•Knowledge / experience in the implementation of continuous improvement tools - preferred.

Main Objective of the Function: To ensure efficient management of the work team in order to guarantee that the planned work plan is strictly achieved and ensuring that the defined Operational Standards and Processes (DHL and Client) are met.

•Train and develop the work team regarding processes, procedures, and responsibilities, especially new employees;

•Communicate daily objectives to your team and ensure compliance with the service levels agreed upon with the client;

•Plan the allocation of human resources and others necessary for the operation;

•Control and manage the area's operations according to the Guidelines received;

•Implement corrective measures through the evaluation of complaints and in light of operational indicators;

•Communicate actively with the Team (Individual Feedback, Start/end of shift Briefings);

•Comply with DHL Procedures and Policies as well as with Good Safety, Hygiene, and Occupational Health Practices.

•Schedule: To be defined, it may be a rotating schedule or fixed 17h-02h