Customer Service - French (M/F/X)

• main benefits

  CONDITIONS AND ADVANTAGES

  
  
  
  
  • Base salary of €930 per month.
  
  
  • Performance bonus of up to €155 per month.
  
  
  • Meal allowance of €7.63 per working day and transport allowance of €20 per month.
  
  
  • Health insurance included.
  
  
  • Permanent contract (CDI) including a 3-month probationary period.
  
  
  • Work location: On-site in Braga.
  
  
  • Time slot: Monday to Friday between 07:00 and 19:00 (rotation system).
  
  
  • Saturday: On-call from 08:00 to 15:00.
  
  
  • Rest: 2 days per week (Sunday and a second day on rotation).
    
    Ready to take on the challenge? Apply now and join a passionate team!
  
  
  
  
  

  Randstad's mission is to become the most equitable and specialized talent company in the world, which is why we reaffirm that we welcome people with a wide range of skills and experiences. We are committed to ensuring that our recruitment and hiring process meets everyone's needs.

  
  

  If you need to make adjustments to make your application or interview more comfortable, please do not hesitate to let our recruitment consultants know.

Do you have perfect mastery of French and wish to join a dynamic environment in the Fintech sector? We are recruiting dedicated professionals to join the support team of a leading consumer credit platform.

By joining our teams in Braga, you will become the preferred point of contact for our customers and actively participate in the development of a service recognized for its excellence.

• key responsibilities

  MAIN MISSIONS

  
  
  
  
  • Respond by telephone to inquiries concerning ongoing loans and the study of new financing projects.
  
  
  • Assess customer needs to propose the most suitable options and ensure a reassuring advisory role.
  
  
  • Develop a lasting quality relationship in order to enrich the customer portfolio as part of our Relational Excellence strategy.
  
  
  • Optimize every contact (inbound and outbound calls) by identifying growth opportunities.
  
  
  • Manage files in strict compliance with internal procedures, security rules, and integrity standards.