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Customer Service Specialist - French Speaker in Braga

Hybrid in Braga·Full-time·Added 13 days ago (last checked 19 Oct)

Nestlé

63 open roles

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Our summary

Work mode: Hybrid, Braga
Contract: Full-time
Languages: French

Skills

Nice to have

Nestlé is hiring for this role in several places. This vacancy is in Braga.

Pay & benefits

What you'll get

Here at NBS we care about our Talents and we continuously work to have our teams engaged and our people achieving their best professional performance, without forgetting personal development and work-life balance. Joining us will bring you:

Development of expertise in Nestlé's Shared Solutions Business
Immersion in a culturally diverse team
Local and international exposure
Flexible working environment
Engagement and wellbeing activities
Competitive salary and annual bonus according to your performance
Meal allowance card
Flex Benefits - at NBS you can choose what benefits are more suitable for you
Make part of the Nestlé Club and get discount in several partners
Free coffee (and good coffee) at the office
Shop with special discounts for employees
Company equipment according to professional needs
Medical support available at the office
E-learning courses and training program to get you where you aim to be
Career progression and possibilities for international career

The role

Grade: M1

Location: Linda-a-Velha / Braga (Portugal)

Company: Nestlé Business Solutions (NBS)

Full-time / Hybrid model - 2 days per week at the office (aligned with our current Policy)

For our Nestlé Business Solutions, we are currently looking for a Customer Service Specialist. This professional will be responsible for all the front office contacts with customers.

A Day in the Life of...

What you'll do

• Engage with customers across various communication channels, including voice, email, and chat, for both B2C and B2B channels.
• Welcome customers and effectively identify their needs to provide tailored solutions.
• Advise customers and potential clients on our diverse range of products and services, fostering informed decision-making.

• Spark customer interest by showcasing our complete product offerings and their benefits.
• Prioritize first-contact resolution to enhance the customer experience and streamline service delivery.
• Elevate customer satisfaction in every interaction, ensuring a positive and lasting impression.

• Ensure effective complain management by handling customer complaints with empathy and efficiency, transforming feedback into opportunities for service improvement.

What Will Make You Successful

• One to two years of experience in a customer-engagement services (mandatory)
• Proficiency in Microsoft Office (Outlook, PowerPoint, Excel, etc.)
• Fluent in French & English

• Excellent interpersonal and communication skills
• Ability to multitask effectively
• Positive mindset with a strong eagerness to learn and collaborate as a team player

• Strong organizational and prioritization skills to excel in a fast-paced environment

• Demonstrated work ethic and respectfulness

Hiring process

4 steps3 interviewsa task to do

Application
CV screening
Initial interview
With a recruiter
A conversation about your interests, experience and motivation, with more detail on the role.
Interview with the People Manager
With a hiring manager
A competency interview, virtual or in person, exploring your fit with the department and the role.
Evaluation
Certified tools on cognitive abilities and learning preferences; a case study or practical test may be requested.
Final interview
With stakeholders and possibly the future team
Different stakeholders take part; you may meet the team you would work with.
Offer

The evaluation is explained to you beforehand.
Nestlé keeps you updated on your application status and gives feedback after interviews.
Interviews may be by phone, video or in person; the recruiter explains the steps.

About Nestlé

Industry: Food and Beverages
Founded: 1866
Employees: 100,000+
Headquarters: Vevey, Switzerland
Website: nestle.pt

In their own words

About the company & team

Nestlé Business Solutions (NBS) is at the heart of the Nestlé Group. We provide Supply Chain, Financial, HR, Digital & Social Media, CRM and Consumer Engagement services to enable Nestlé to engage with millions of consumers worldwide. We are a multicultural and diverse team of professionals. We are passionate about digital innovation and driving continuous improvement processes with colleagues across the world.

We are looking for talents who are eager to learn, team player, digitally-savvy, with an entrepreneurial mindset, and who can flourish in a fast-paced, dynamic environment.

If this describes you and you are looking to join a business where you can really add value, it is time to consider joining NBS!

At Nestlé Business Solutions (NBS), diversity and inclusion are core values. If you have any specific needs, count on us to adapt your position.

All open roles at Nestlé