Operational Coordinator (m/f/x)

• main benefits

  Serious purpose. Sustainability built into the product itself and validated by third parties - not just a marketing argument.
  Growth and collaboration. A close-knit, expanding team, with daily interaction between sales, purchasing, customization, and operations.
  Quality of life. Based in a coastal city in central Portugal, with a very interesting quality vs. cost of living ratio.
  
  Proposal: Salary. €1,100 to €1,500 gross monthly base salary, depending on experience.
  Meal allowance: €9 per eligible working day, via meal card.
  Permanent employment contract. Probationary period: applicable under the terms of the law to the role and contractual situation.
  Schedule: Monday to Friday, from 08:00 to 17:00, with a one-hour lunch break (40 actual working hours per week).
  Health insurance after 12 months of integration into the company, under the terms of the internal policy.

  
  
  

  Randstad has the mission to become the most equitable and specialized talent company worldwide and, therefore, we reiterate that we welcome people with the most diverse abilities and experiences. We are committed to ensuring that our recruitment process meets the needs of all people.

  
  

  We care about equal opportunities, regardless of ethnicity, color, religion, sex, sexual orientation, gender identity, nationality, age, genetic information, disability, or any other status protected by law.

  
  

  Should you require any adaptation to make your application or interview more comfortable, please do not hesitate to inform our recruitment consultants.

Our client is a multinational group, B2B wholesalers of promotional products, dedicated exclusively to distributors and resellers, with partners in more than 80 countries.

You have initiative, you maintain clarity under pressure, and you like to transform operational problems into concrete actions and more reliable processes. Keep reading!

• key responsibilities

  Your role as Operational Coordinator involves being the point that keeps the operation running, from order receipt to delivery, in permanent connection with the sales team and external partners.
  You will ensure the daily coordination of orders and the partners involved between order receipt and delivery. We look for responsiveness, organization, and the ability to solve problems with rigor and responsible autonomy.
  namely:
  Monitoring priorities, ongoing orders, decoration/customization requests, changes, and dates committed to customers.
  Articulating internal teams, decoration partners, warehouse, logistics operators, and carriers, ensuring consistent information and instructions.
  Deadlines and occurrences. Anticipating delays, deviations, and execution failures; analyzing causes, proposing solutions, and escalating decisions outside of assigned autonomy.
  Recording and traceability. Ensuring the update of occurrences and order status in the work systems and timely communication with the sales team.
  Monitoring shipments, transport, returns, and complaints, collaborating on corrective actions with the partners involved.
  Monitoring deadlines, errors, and pending items; proposing process improvements and supporting the creation of operational procedures.