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Complaints Management Administrator - Lisbon

On-site in Lisbon·Added 2 days ago (last checked 22 Oct)

Lusíadas Saúde

94 open roles

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Our summary

Work mode
On-site, Lisbon

Skills

This job advert was originally written in Portuguese.

Requirements

What we're looking for

  • Academic qualifications at the 12th-grade level (mandatory);

Nice to have

  • We value professional experience in the healthcare area;

Languages

  • Knowledge of the English language at written and oral levels;

Pay & benefits

What you'll get

  • Birthday day off;
  • Health insurance for the employee;
  • Continuous training and internal mobility - Academia Lusíadas | Knowledge Center;
  • Your Baby Matters | Maternity kit;
  • Back-to-school and Christmas support;
  • Clube Lusíadas Vantagens | Exclusive discounts;
  • Insurance for the family and special conditions for household members;
  • Support for children of employees with special needs - Lusíadas em Família.

The role

At this time, we intend to recruit a Complaints Manager for Hospital Lusíadas Lisboa.

What you'll do

  • Manage the complaints process, from registration and analysis to the preparation and sending of responses, in coordination with the Directorates and competent entities.
  • Ensure compliance with legal and regulatory procedures, as well as the filing and preparation of complaint reports.
  • Guarantee the clarification of doubts for customers, the control of payments, and the issuance of invoices, promoting satisfaction and service quality.
  • Collaborate in the implementation of continuous improvement actions and in the development of more efficient processes, promoting good practices in quality, environment, and sustainability.

Hiring process

If you share our values and want to join a leading healthcare project in Portugal, send your updated CV and join a team that knows how to care!

About Lusíadas Saúde

Industry
Healthcare
Website
lusiadas.pt

In their own words

About the company & team

The Grupo Lusíadas Saúde, with 25 years of history, is today one of the references in healthcare in Portugal.

We grow based on proximity, innovation, and a way of caring that values people - our professionals, our clients, and all the differences that make us unique. We value openness, compassion, loyalty, and integrity, understanding that this is what makes our team truly unique.

We are a team of 8,000 professionals for whom "We Know How to Care" is a daily commitment.

Additional information

At the Lusíadas Saúde Group, we promote an inclusive and diverse environment, where we value differences and guarantee equal opportunities for all people, regardless of their identity, origin, or condition.

All open roles at Lusíadas Saúde

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