Customer Support and Management Assistant

• Completed 12th grade of schooling;

• Minimum of 2 years of experience in telephone contact with customers, preferably in commercial, support, or retention roles (mandatory requirement);

• Good communication, active listening, and empathy;

• Commercial aptitude and goal orientation, respecting the customer's decision;

• Organization, ease with IT tools, and team spirit.

Experience in health plans will be valued.

🤝 What we offer

• Base salary and meal allowance on a card;

• Agilcare health plan and free psychological counseling;

• Hybrid work regime with 2 rotating remote work days;

• Training and support to develop your skills;

• Integration into a team focused on customer satisfaction and loyalty.

Do you like talking to people, understanding their needs, and helping them find solutions? We are looking for a Customer Support and Management Assistant to join our health plans team.

🎯 Your challenge

Your job will be to contact customers by phone to understand how they use their health plan, clarify doubts, and help them make the most of the available services.

You will also have a commercial responsibility: identifying needs, presenting suitable products or plans, and seeking to retain customers who intend to cancel.

We are looking for someone who feels comfortable both in customer support and in sales and retention, and who takes responsibility for individual and team objectives.

💡 What you will do

• Make and receive customer calls to monitor their satisfaction and plan usage;

• Clarify doubts, explain benefits, and help resolve difficulties accessing services;

• Handle dissatisfaction situations and cancellation requests, seeking appropriate alternatives;

• Identify opportunities and present proposals for products, complementary services, or other plans;

• Register contacts and customer feedback in the work tools;

• Work to meet satisfaction, retention, and sales objectives.

👤 What we are looking for

⌚️Schedule: Full-time

📍 Location: Benfica, Lisbon