After Sales Manager

• Coordinate and develop the SPV, Payments Backoffice, and Service Factory teams, promoting cohesion, stress management, and the achievement of results;

• Ensure hands-on management and "on the job" monitoring of the SPV team (+15 employees), guaranteeing the on-time processing of technical assistance and compliance with internal and legal SLAs;

• Supervise the Payments Backoffice team in the issuance of Purchase Orders, PRO credit management, debit posting, and the management of current accounts for installers and service provider partners;

• Coordinate the technical support provided to Offer Managers, collaborating on the development and operationalization of new services and/or updates to core platforms;

• Guarantee the management of workflow optimization projects, the continuous improvement of digital tools, and constant alignment with legislation and internal control procedures.

• Relevant professional experience in leadership/coordination of teams within an After-Sales and/or Complaints Management context (mandatory);

• Professional experience in the retail sector;

• Ability to organize and manage priorities;

• Ease of interpersonal relationships and teamwork;

• Proactivity and a sense of responsibility;

• Ability for autonomy and decision-making;

• Strong orientation towards problem-solving and customer satisfaction;

• Good digital capacity and ease in using IT tools, such as Excel/Sheets.

• Integration into a multinational company with a competitive salary and variable remuneration, adjusted to your experience and qualifications;

• Advantages and partnerships with more than 200 brands;

• Career plan, with access to an individual development plan that allows you to grow in our house;

• Initial training, including visits to stores and platforms, and continuous training adapted to your career path;

• Well-being policies, with the possibility of 30 days of annual rest;

• Employee referral program, with incentives for each recommended candidate who is integrated into the team;

• Flexible working policy, in a hybrid regime;

• Food benefits, with the offering of foods such as soup, fresh fruit, bread, butter, cereals, milk, and yogurts;

• 10% Discount at Leroy Merlin Stores;

• Health Insurance and Life Insurance;

• 1 day of corporate volunteering.

Leroy Merlin is a leading company in DIY, construction, decoration, and gardening, with a strong presence in Portugal. Committed to innovation, sustainability, and customer experience, it provides a dynamic and collaborative working environment where we value diversity, creativity, and proactivity. We place people at the center of all decisions and live a Human First culture, where every employee is a leader with the opportunity to grow.