Telephone Technical Assistance Operator (M/F)

The FNAC DARTY group has become one of the leading home appliance repairers in France and Benelux, with more than 1.4 million active customers, about 2,500 specialized technicians, and nearly 2 million annual repairs, positioning itself as a European reference in after-sales services, product life extension, and the circular economy. To launch the operation in Portugal, we are recruiting a Telephone Technical Assistance Operator to ensure the first contact with customers, helping to diagnose and resolve technical problems quickly and efficiently.

What will your responsibilities be?

• Contacting customers for the analysis and follow-up of technical assistance requests;
• Performing a pre-diagnosis of faults via telephone contact;
• Seeking to resolve situations remotely whenever possible;
• Identifying parts and components necessary for technical interventions;
• Registering information and updating processes in internal systems;
• Coordinating with the technical team, ensuring the correct planning of interventions;
• Ensuring an excellent customer experience.

What profile would we like you to have?

• Experience in customer service, contact center, or technical support;
• Experience in home appliance repair, electronics, field technical assistance, or technical support will be valued;
• Interest and appetite for technical areas and fault diagnosis;
• Good communication and active listening skills;
• Analytical and problem-solving skills;
• Ease in using IT tools;
• High sense of organization and rigor;
• Orientation towards the customer and service quality;
• Team spirit and the ability to work under pressure.

What do we have for You?

• Integration into an innovative project and a fast-growing company;
• Above-average remuneration;
• Access to the company benefits package focused on Your health, balance, and well-being.

Where will you work? In our warehouse, in Azambuja!

We believe in the power of diversity and inclusion. If you share these values, come be part of a team where everyone is welcome, respected, and valued.