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12,000+ live jobsSpecialized Repair Team Leader (M/F)
On-site in Lisbon·Added 3 days ago (last checked 12 Nov)
56 open roles
Our summary
- Work mode
- On-site, Lisbon
- Languages
- French
- Experience
- 5+ years
Skills
This job advert was originally written in Portuguese.
Requirements
What we're looking for
- Minimum of 5 years of experience in the appliance maintenance and repair area;
- Solid knowledge of electrical and electronic components;
- Driver's License and availability to travel within Mainland Portugal (eliminatory factor).
Nice to have
- Gas Technician certification (preferred factor);
- Knowledge of English and French (preferred factor);
- Proficiency in IT tools, namely Excel, Word, and operational management software;
- Planning, organization, and priority management;
- Strong orientation towards the Customer and service quality;
- Excellent ability to communicate and collaborate with different teams and profiles;
- Proven ability in the management and motivation of technical teams.
- Strong problem-solving capacity and proactivity in identifying improvements;
- Flexibility, resilience, and adaptability.
Pay & benefits
What you'll get
- Above-average remuneration (fixed + variable);
- Service Vehicle;
- Access to the company benefits package focused on Your health, balance, and well-being.
The role
The FNAC DARTY group has become one of the leading appliance repairers in France and Benelux, with more than 1.4 million active customers, about 2,500 specialized technicians, and nearly 2 million annual repairs, positioning itself as a European reference in after-sales services, product life extension, and the circular economy. To launch the operation in Portugal, we are recruiting a Specialized Repair Team Leader.
We are looking for a professional with true enthusiasm for appliance maintenance and repair, capable of solving problems, identifying solutions, and driving improvements. We seek someone motivated to actively contribute to an innovative project in this area. As a Specialized Repair Team Leader, you will lead and support our team of Appliance Repair Technicians, ensuring the smooth running and efficiency of the daily Operation, the quality of the technical service provided to the Customer, and the evolution of the area. If you are looking for a challenge with real impact, in a dynamic and transforming environment, we want to meet you!
What you'll do
- Plan, distribute, and analyze technical interventions, ensuring the efficient management of the daily Operation;
- Manage the assistance request cycle, ensuring compliance with deadlines, safety standards, and service quality;
- Monitor and ensure the installation, repair, and maintenance of appliances at the Customer's home and/or at the Company's facilities;
- Coordinate the purchasing process for parts necessary for interventions, selecting the products and brands most suitable for the Operation, and ensuring the best conditions;
- Ensure the smooth running and organization of the workshop;
- Monitor the area's KPIs, identifying deviations and proposing corrective and continuous improvement actions;
- Ensure the daily management and motivation of the technical team.
How you'll work
Where will you work? Itinerant role, in the Lisbon and Tagus Valley region.
What do we have for you?
- Integration into an innovative project and a fast-growing company;
About Fnac Darty Portugal
- Industry
- Retail
In their own words
Additional information
We believe in the power of diversity and inclusion. If you share these values, come be part of a team where everyone is welcome, respected, and valued.
If you think this challenge is for You, send us your application!
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