Jobs in Portugal, in English.
13,000+ live jobsCustomer Support Specialist French & English Speaker
On-site in Lisbon·Added 23 days ago (last checked 4 Nov)
Our summary
- Work mode
- On-site, Lisbon
- Languages
- French
Skills
Requirements
Nice to have
- Previous experience in customer service or a similar role is preferred
Education & certifications
- Fluency in French (C1/C2) and English (B2 or above)
The role
- Deliver accurate, polite, and professional support via phone, email, or chat
- Assist customers from the French market with their queries regarding household appliances
- Provide tailored solutions and clear information based on internal processes and quality standards
- Identify sales opportunities when appropriate, ensuring alignment with customer needs
- Maintain high service levels by following Quality Guidelines and KPIs
- Collaborate with team members to drive ongoing improvements in customer experience and satisfaction
How you'll work
- Work in rotational shifts between 07:00 and 17:00, from Monday to Saturday
(Days off: Sunday and one additional rotating day)
Your Qualifications
- Strong communication skills and customer empathy
- Ability to adapt to different types of customers and resolve issues efficiently
- Motivation to learn and grow in a fast-paced and dynamic environment
- Team spirit and a proactive, solutions-oriented mindset
The Offer
- Opportunity to work for an innovative and globally recognized brand
- On-site position in Lisbon, in a modern office with an international team
- A supportive and multicultural work environment with ongoing training
- Clear career progression path and performance-driven recognition
- Structured onboarding to help you succeed from day one
€27k
