Order and Tech Specialist (German-speaking) – Medical Technology

• Competitive salary (base salary plus bonuses)
• Referral bonus ("Bring-a-friend")
• Fully paid training on the company and project
• Professional development programs

In accordance with Portuguese law, only applicants who possess a valid work permit for Portugal will be considered.

Looking for your next step? We are a global technology and services provider driving the brands of tomorrow. We help well-known brands—the ones you use every day—improve their business with technology and integrated solutions in over 70 countries. We are proud of this and are honored year after year with awards such as "World's Best Workplaces", "Best Companies for Career Growth" and "Best Company Culture".

If you want to evolve and be inspired, you can work as a Customer & Technical Support Specialist in Porto, Portugal (on-site). In this role, you will provide customer care and technical support for medical devices and ensure correct order processing as well as an empathetic, professional customer experience for customers in European markets.

As a Customer & Technical Support Specialist, you will:

• Provide technical support and troubleshooting for medical diabetes devices, consumables, and accessories
• Process order intakes and renewals in accordance with company policies
• Support customers with product usage as well as with orders via various channels (phone, email, chat, and SMS)
• Document all customer contacts accurately and in English
• Use active listening and empathy to handle sensitive patients and situations professionally
• Adhere to prescribed processes and scripts to ensure regulatory and safety-related standards

We offer you comprehensive training, state-of-the-art technologies, and the continuous support you need for your success. At Concentrix, there is real potential for professional and personal growth. Approximately 80% of our leaders were promoted internally! That is why we offer a range of free learning and leadership programs that pave the way to the career you have always imagined.

Even if you do not meet all the requirements, we explicitly encourage you to apply. We strive to match you with the right position—be it this one or another.

In this role, you will benefit from advantages that support your individual lifestyle:

• Central location in Porto, Portugal

Experience the best version of yourself!

If this sounds like the perfect next step in your career, we look forward to your application. Discover why over 440,000 "game-changers" worldwide choose Concentrix as their preferred employer.