Jobs in Portugal, in English.

ServiceNow Platform Architect

Remote, Lisbon·Full-time·Added yesterday (last checked 28 Oct)

Cognizant

20 open roles

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Our summary

Work mode: Remote (Lisbon)
Contract: Full-time
Experience: 5+ years

Skills

Nice to have

Requirements

What we're looking for

5+ years of hands-on ServiceNow development, configuration, and implementation experience across multiple modules
ServiceNow Certified System Administrator (CSA)
Certified Application Developer (CAD) or one or more CIS certifications (CIS-ITSM, CIS-ITAM, CIS-SIR) - desired
Strong scripting knowledge in JavaScript including GlideScript, HTML, CSS, and general web technologies
Demonstrated implementation experience in at least one major ServiceNow suite: ITSM, HAM/SAM, ITOM, or SecOps-SIR
Experience with CMDB, CSDM, and managing data through import sets and transform maps
Experience implementing and supporting integrations using REST/SOAP web services, Integration Hub, and JDBC
Experience integrating ServiceNow with enterprise systems such as SAP, Azure, Active Directory, Teams, Snowflake, or Power BI - a plus
Strong understanding of ITSM principles and ITIL best practices
Experience with Agile and DevOps methodologies for platform development and release management
Degree in Software Engineering, Electronic Engineering, or a related field
Excellent communication skills - able to articulate technical concepts to both technical and non-technical audiences
Fluent English - required. Spanish language skills are a plus

Pay & benefits

What you'll get

Restaurant tickets for every working day
Permanent contract - we're investing in a long-term relationship
Flexible benefits: Gympass and nursery tickets through our flexible retribution scheme
Referral bonus - bring great people in and get rewarded
Competitive salary and bonuses - let's talk numbers on our first call

The role

We're looking for a Senior ServiceNow Technical Consultant to lead the technical and logistical deployment of cloud-based ServiceNow solutions for our top-tier clients. You will be responsible for developing ServiceNow modules and web services, scoping requirements, configuring and customising the platform, and delivering high-quality technical solutions across the full project lifecycle - all while working remotely from Spain or Portugal.

What you'll do

Perform core configuration and customisation tasks on the ServiceNow platform including Business Rules, Client Scripts, UI Policies, UI Actions, and ACLs
Design and develop custom applications, forms, lists, reports, and dashboards to meet client-specific requirements
Create, configure, and optimise workflows, Flow Designer flows, and custom workflow activities for Service Catalog and ITIL processes
Develop and maintain the Service Portal using HTML, CSS, AngularJS, and other web technologies
Implement and support integrations between ServiceNow and external systems using REST/SOAP, Integration Hub, and JDBC
Manage platform data using Import Sets and Transform Maps, ensuring CMDB integrity and CSDM compliance
Work closely with Functional Consultants and Business Analysts to translate process requirements into efficient technical designs
Conduct unit testing, support QA and UAT, and manage code migration across instances using Update Sets or CI/CD pipelines
Adhere to ServiceNow and industry best practices to minimise technical debt and ensure platform stability
Create and maintain detailed technical documentation including design specifications, development logs, and post-implementation guides
Communicate technical problems and solutions clearly to both technical and non-technical audiences
Provide 2nd and 3rd level ServiceNow support, resolving incidents, enhancements, and defects using JavaScript and server-side scripting

About the role

Senior ServiceNow Technical Consultant
Remote · Spain / Portugal

Why join us?

HIGH-IMPACT PROJECTS - Work on demanding digitalization initiatives or build solutions from the ground up. This is where your expertise makes a real difference.

CUTTING-EDGE TECH - Stay sharp with the latest ServiceNow capabilities and emerging technologies. We invest in keeping you ahead of the curve.

FULLY REMOTE FROM SPAIN OR PORTUGAL - Work from wherever you're most productive. No relocation, no commute, full flexibility.

CONTINUOUS LEARNING - Access to top learning platforms to deepen your expertise or pick up new skills you've been putting off.

A TEAM THAT HAS YOUR BACK - Talented colleagues who collaborate, support, and push each other to deliver quality work.

GLOBAL EXPOSURE - Work alongside international teams in a truly multicultural environment.

A CLEAR CAREER PATH - Grow vertically into greater responsibility or horizontally into new technologies. You decide the direction.

What you'll do

Ready to deliver enterprise-scale ServiceNow solutions from anywhere in Spain or Portugal? Apply now and let's talk.

About Cognizant

Cognizant is a global IT services and consulting company whose engineers, consultants, researchers and innovators turn ideas into AI and advanced technologies for client organizations. It serves a wide range of industries including automotive, banking, consumer goods, communications and media, healthcare, insurance, retail, manufacturing, and travel and hospitality.

Its work spans areas such as data and AI, digital engineering, business processes, and consulting, helping leading organizations convert ideas into action. The company describes a supportive culture focused on continuous learning and career growth.