Servicenow - Technical Lead

• Higher education (Bachelor's or Master's or Integrated Master's) in the areas of Informatics, Electrical and Computer Engineering or similar experience in the area of Information Systems;
• More than 5 years of experience in ServiceNow implementation and development projects;
• Experience in the management, design, implementation and roll-out of ServiceNow (4 or more distinct full-projects);
• Technical knowledge of JavaScript, Angular JS, HTML, CSS;
• Experience in Standards for integration with other systems (e.g.: JDBC, MID Server, REST / SOAP);
• Certification as a ServiceNow Certified System Administrator (preferred);
• Certification as a ServiceNow Certified Implementation Specialist in at least 2 of the following domains: ITSM, Discovery, SPM, HRSD, CSM, SAM, HAM (preferred);
• Certification as a ServiceNow Certified Technical Architect (preferred);
• Experience and mastery of project management using the Agile and Scrum methodology;
• Autonomy, problem-solving ability and critical thinking;
• Communication skills, interpersonal relationships, critical thinking and teamwork;
• Knowledge of the English language in spoken and written domains (mandatory);
• Organization, planning and orientation towards project quality;
• Customer and results orientation.

• In a diverse work context that allows for continuous development and learning;
• Through a personalized career development plan (skills/technical and functional opportunities), suited to the moment, your needs, and your objectives;
• By participating in national and international projects, with relevant dimension and impact in this area of specialization;
• Unlimited access to the largest online learning platforms (Linkedin Learning and Udemy);
• Opportunity for training and certifications in the latest technologies, namely in Cloud and AI technologies.

Do you want to join one of the largest professional services organizations in the market? Then Deloitte is for you. Here, you will have the possibility to boost your career and strengthen your skills in our technological universe.

We are an international Tech Hub and we are looking for the best ServiceNow specialists to join our centers of excellence and our community. At Deloitte, you will transform the world as we know it and develop unique and innovative solutions in the most varied and complex transformation projects, from Portugal to the world. We are going to reinforce our ServiceNow area and we are looking for experienced professionals who have a natural taste and aptitude for working in teams and in multi-project environments. You can discover all the roles you will perform, according to your profile, so that you can take a leap in your career!

Will you join us? We are waiting for you.

• Integrate and actively participate in technological challenges with a focus on projects involving the improvement of operations through the ServiceNow Platform;
• Plan, execute and/or coordinate autonomously their activities, or those of more junior members, to be carried out in the preparation of various outputs within the scope of a project or project stream, using an Agile approach;
• Manage daily interactions with the client responsibly and according to your sphere of action;
• Translate business requirements into development requirements for high-quality and scalable solutions, following best practices;
• Contribute to knowledge sharing and the training of more junior team members;
• Contribute to the knowledge communities of the ServiceNow Centre of Excellence;
• Contribute to the design and development of project support documentation;
• Intervene in technical support and interact with teams for national and/or international clients.

• A culture of innovation and excellence that makes us leaders and trendsetters;
• A friendly environment of respect, trust, transparency, and informality;
• A lifelong network that keeps you connected to the best knowledge alongside leaders and specialists;
• An opportunity to be part of our communities (Tech, innovation, sports, and other interests) and to actively participate in social responsibility projects.