Contact Center Assistant Alvor (m/f) | Full Time

We are a 100% Portuguese company, a leader in providing excellent healthcare in Portugal. With 80 years of history, CUF emerged with the purpose of caring for your people and families. Today, in constant growth, we are at the service of all Portuguese people who entrust us with their health and well-being, for life, with humanity and excellence.

Together we want to do more and care better. We are hiring a Contact Center Assistant(m/f), to join the Contact Center CUF, in Alvor - Portimão, on a full-time basis.

At CUF, we believe that caring for our employees is essential to continue providing quality healthcare. We promote growth opportunities and the possibility of long-term internal mobility. We foster relationships based on respect and cooperation, creating a positive and motivating work environment.

• Executes all calls and tasks assigned to them in the best possible way, according to the defined levels of efficiency, effectiveness, and quality.

• Correctly registers data in computer systems or other media during calls, according to authorized procedures and Client instructions.

• Ensures the processes of booking, cancellation, data updating, and provision of information.

• Completed 12th year of schooling or equivalent in Portugal (mandatory);

• Experience in telephone customer service (preferred);

• Fluency in English (mandatory);

• Computer proficiency and good ability to use different tools simultaneously (mandatory);

• Availability for weekly shifts and weekends of 8h/day (mandatory).

• Direct employment contract with CUF;

• Integration into a solid, innovative, and growing company;

• Initial and continuous training, through the CUF Training Academy;

• Valuing our people through professional growth and development;

• Prevention and well-being initiatives;

• Family-responsible entity, recognizing the importance of balancing professional, personal, and family life, with the offering of benefits in this regard.

At CUF, we are aware of the effort and commitment of our teams and, therefore, we invest in the continuous improvement of well-being and conditions to have an impact on your role.

We value diversity and inclusion. We are committed to the principle of equality in all our recruitment and selection processes and to non-discrimination based on, notably, age, sex, sexual orientation, gender, marital status, family situation, origin, social condition, disability, or any other factor that may be considered discriminatory, thereby promoting a fair and equitable work environment for all.

Come be part of a team that cares for you, while you care for others!