Supervisor (m/f/d) Contact Center

• Employment contract and remuneration compatible with experience.

• Attractive performance bonuses.

• Integration into a fast-growing company, with a young and collaborative work environment.

• Real possibility of career evolution and acting in different market segments (finance, energy, among others), as the company expands.

• Continuous training and professional development.

A SALESLAND PORTUGAL, a sales specialist company awarded for its solidity, continues to grow and is hiring for its CONTACT CENTER, located in Porto, a dynamic Team Leader (m/f/d) with proven experience to lead our sales and operations teams. If you have a passion for managing people, achieving goals, and driving success, this is your opportunity!

As our Team Leader, you will be responsible for:

• Managing and motivating your team to achieve and exceed sales and quality goals.

• Monitoring the performance of individuals and the team, providing continuous feedback and coaching.

• Creating and implementing effective campaign strategies, optimizing results and monitoring key metrics.

• Developing and empowering team members, ensuring their professional growth.

• Monitoring daily operations to ensure excellence in customer service and process efficiency.

• Analyzing and presenting performance reports to management.