Team Leader / Contact Center Supervisor | Sales

• Solid experience in telephone sales, valuing experience in monitoring, coordinating, or leading sales teams.
• Professional career with evolution from sales roles to roles of greater responsibility, such as monitoring, coordination, supervision, or team leadership;
• Ability to monitor and develop sales representatives, with real knowledge of the challenges of a sales role;
• Strong orientation towards objectives, results, and sales performance;
• Ability to analyze KPIs and transform information into concrete actions;
• Ability to provide feedback, identify improvement opportunities, and support the team in closing sales;
• Clear communication, sense of responsibility, and solution orientation.

• Base salary adjusted to the experience and responsibility of the role;
• Variable component associated with performance and results;
• Hybrid working regime;
• 26 days of vacation + additional days offered by the company;
• Agilcare health plan;
• Meal allowance on a card;
• Training and professional development;
• Psychological counseling;
• Role-oriented onboarding.

Do you have solid experience in telephone sales and have you already taken on responsibilities in team monitoring? Or are you already working as a Team Leader/Supervisor and looking for a new challenge?

At Agilidade, we are looking for a Team Leader / Contact Center Supervisor | Sales to monitor a sales team, develop their performance, and contribute directly to the operation's results.

Ensure that the team has the necessary monitoring and guidance to achieve objectives and evolve consistently.

• Monitor the team and sales results daily;
• Monitor sales, productivity, conversion, and other KPIs;
• Listen to calls and provide individual feedback;
• Support argumentation, objection handling, and closing sales;
• Identify deviations and implement improvement actions;
• Monitor the integration and evolution of new sales representatives;
• Analyze and report team performance.

🎯 Your mission

👤 What we are looking for

📈 What we expect

In an initial phase, we expect you to get to know the team, the operation, and the main KPIs, progressively taking over performance monitoring.

With consolidation in the role, we expect a team oriented towards objectives, with consistent results and the ability to identify and implement improvement actions.

Do you have experience leading sales teams and do you like working with objectives? We want to meet you.